Tag: testing

Call routing engines, Automatic Connection to CSR and 100

Self Service, Automatic Connection to CSR and 50

Call routing engines, Self service and 50

Call routing engines, Self Service and 100

Dirty ANI – Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer

Any ANI- Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer

Dirty DNI– Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer

None

Middle ware interface

Call Center application

Database connector

Cable application

Customer Profile server

Customer details

Customer Profile Database

Customer oracle engine

CPD

CPD1

CPD2

CPD3

Personalized experience.

It is 24X7 application

It takes care of most frequently asked questions

Timeout problem and too many menus.

Rogers IVR Postpaid

Rogers IVR Prepaid

Both Rogers IVR Postpaid and Prepaid

Nil

True

False

Speech input and speech output

Touch tone input and voice output

Multi modal Modes of Input and Multimedia Output.

Speech Input and Output and Visual Output.

Telecommunication cards

Telephony board or telephony card

Keypad

Speaker phones and keypad