Multiple choice technology testing

Rogers’ IVRs serve as __________call routing engines as well as self service channels, handling approximately __million customer calls / year.

  1. Call routing engines, Automatic Connection to CSR and 100

  2. Self Service, Automatic Connection to CSR and 50

  3. Call routing engines, Self service and 50

  4. Call routing engines, Self Service and 100
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Rogers IVRs serve dual purposes as call routing engines (directing calls to appropriate destinations) and self-service channels (automated customer service). The system handles approximately 50 million customer calls per year. Option A is incorrect because it mentions 100 million, and B is incomplete.

Keep practicing — related questions