Customer's call is forwarded to the Agent through________ in Rogers Telecommunication.
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SPI
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OmniVox3D Application layer.
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CTI
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PBX, LAN and Host Computer.
In Rogers Telecommunications, customer calls are forwarded to agents through a system infrastructure consisting of PBX (Private Branch Exchange), LAN (Local Area Network), and Host Computer. The PBX handles call routing, the LAN connects the system components, and the host computer manages the call data and agent interactions. SPI, OmniVox3D Application layer, and CTI (Computer Telephony Integration) are related technologies but not the complete forwarding path.
In this telecom setup, a customer's call reaches the agent by physically and logically routing through the PBX, the LAN, and the host computer working together — the PBX handles call switching, the LAN carries the signaling/data, and the host computer runs the call-handling logic. The other options name individual software layers or interfaces rather than the actual call-routing path.