Multiple choice technology testing

___________ is used in Matrix utilized in routing decisions to override a destination based on specific flags on a Rogers' customer account such as Fraud and Internet Abuser.

  1. Interaction Routing

  2. Integrated Routing

  3. Intelligent Routing

  4. Intelligent decision management
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Intelligent Routing is used to override normal destination routing based on customer account flags like Fraud or Internet Abuser. This is a routing matrix feature that dynamically changes call destinations based on account status.

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