Multiple choice technology testing

__________ is the current customer database used by the Rogers' IVR in routing decisions.

  1. Customer Profile server

  2. Customer details

  3. Customer Profile Database

  4. Customer oracle engine
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The Customer Profile Database is the customer database used by Rogers IVR for making routing decisions. This database contains customer information needed to determine appropriate call routing. 'Customer Profile server' and 'Customer details' are incomplete names, and 'Customer oracle engine' appears to be a made-up term.

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