Multiple choice technology testing

The purpose of CPD2 database in Rogers' IVR is/are

  1. Retrieving customer details only

  2. Voluntary and involuntary routing functions and caller identification.

  3. to support the Identify Caller, Authenticate Caller, Voluntary and Involuntary Routing functions of the Main Menu call flow.

  4. None.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The CPD2 (Customer Profile Database) in Rogers' IVR architecture is designed to store and serve user profile information. It specifically supports authentication, caller identification, and the execution of voluntary or involuntary routing decisions during the main menu flow.

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