Multiple choice technology testing

Customer's call is forwarded to the Agent through________ in Rogers Telecommunication.

  1. SPI

  2. OmniVox3D Application layer.

  3. CTI

  4. PBX, LAN and Host Computer.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

In Rogers Telecommunication infrastructure, customer calls flow through multiple interconnected systems before reaching an agent. The PBX (Private Branch Exchange) handles internal call routing, the LAN (Local Area Network) facilitates data transmission between systems, and the Host Computer manages call processing and agent assignment. SPI and CTI are specific protocols or applications that operate within this broader infrastructure, not the complete forwarding path.

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