Tag: testing

Multiple choice technology testing

Which belongs to fourth generation of IVR

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Multiple choice technology testing

In future the IVR systems will read and react based on customer's

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Multiple choice technology testing

Main advantage of IVR system is

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Multiple choice technology testing

The purpose of CPD2 database in Rogers' IVR is/are

Retrieving customer details only
Voluntary and involuntary routing functions and caller identification.
to support the Identify Caller, Authenticate Caller, Voluntary and Involuntary Routing functions of the Main Menu call flow.
None.

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Multiple choice technology testing

Which statement is true.

IVR receives the target VDN and transfers the call to the VDN on the Avaya switch through Genesys CTI.
IVR receives the target VDN and transfers the call to the VDN on the Genesys CTI through Avaya switch.
IVR receives the target VDN and transfers the call to the VDN on the Avaya switch without Genesys CTI.
None

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Multiple choice technology testing

The existing Intervoice speech IVR platform in Rogers will be replaced with___________

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Multiple choice technology testing

False. Not necessary to be a customer to Rogers. Even we can call by having other service provider.

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Multiple choice technology testing

Middleware business layer to Supersystem using the MQ infrastructure through

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Multiple choice technology testing

Example for Speech application creation tool is

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Multiple choice technology testing

Select the future enhancement of IVR

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