Tag: testing

Questions Related to testing

Middleware business layer to Supersystem using the MQ infrastructure through
technology testing

  1. JMS

  2. JDBC

  3. RMI

  4. CPD2

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Correct Option: A

Example for Speech application creation tool is

technology testing

  1. Avaya Dialogue Designer

  2. OmniVox3D

  3. Nuance Open Speech Insight (OSI) tool

  4. Microsoft SRGS validation tool

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Correct Option: A

Select the future enhancement of IVR
technology testing

  1. Graphical & Video Output enhancement

  2. Automatic Speech Recognition.

  3. DTMF key Input

  4. Voice input and output

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Correct Option: A

Rogers’ IVRs serve as __________call routing engines as well as self service channels, handling approximately __million customer calls / year.

technology testing

  1. Call routing engines, Automatic Connection to CSR and 100

  2. Self Service, Automatic Connection to CSR and 50

  3. Call routing engines, Self service and 50

  4. Call routing engines, Self Service and 100

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Correct Option: C

Which statement is true

technology testing

  1. Dirty ANI – Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer

  2. Any ANI- Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer

  3. Dirty DNI– Phone numbers that come through to IVR many times/per from a 3rd-party call centre or Dialer

  4. None

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Correct Option: A

CCAIs in Rogers IVR architecture is a
technology testing

  1. Middle ware interface

  2. Call Center application

  3. Database connector

  4. Cable application

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Correct Option: A

__________ is the current customer database used by the Rogers' IVR in routing decisions.

technology testing

  1. Customer Profile server

  2. Customer details

  3. Customer Profile Database

  4. Customer oracle engine

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Correct Option: C

The database used in Current Touchtone project of Rogers' IVR is
technology testing

  1. CPD

  2. CPD1

  3. CPD2

  4. CPD3

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Correct Option: C

Main Disadvantage of IVR is

technology testing

  1. Personalized experience.

  2. It is 24X7 application

  3. It takes care of most frequently asked questions

  4. Timeout problem and too many menus.

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Correct Option: D

Management gateway is related to IVR for
technology testing

  1. Rogers IVR Postpaid

  2. Rogers IVR Prepaid

  3. Both Rogers IVR Postpaid and Prepaid

  4. Nil

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Correct Option: B