In which year Rogers deployed the Speech-enabled IVR system________
2001-2002
2002-2003
2003-2004
2004-2005
Rogers' Core IVR handle approximately
4.5 Millon calls per year
4.5 Million calls per month
5 Million calls per year
5 Million calls per month
Customer Profile Database in Rogers' IVR was build in
Oracle 10g platform
Oracle 9i Platform
Oracle 8g platform
Oracle 11i Platform
Which belongs to fourth generation of IVR
Speech Input and Output and Visual Output.
Multi modal Modes of Input and Multimedia Output.
Speech Input and Output.
Touchtone input and voice Output.
In future the IVR systems will read and react based on customer's
Facial Expressions and Emotions
Smile
Hearing capacity
Speaking capabilities
Main advantage of IVR system is
It is a 24X7 application
The menus are short
Personalized experience
Time out problems
The purpose of CPD2 database in Rogers' IVR is/are
Retrieving customer details only
Voluntary and involuntary routing functions and caller identification.
to support the Identify Caller, Authenticate Caller, Voluntary and Involuntary Routing functions of the Main Menu call flow.
None.
Which statement is true.
IVR receives the target VDN and transfers the call to the VDN on the Avaya switch through Genesys CTI.
IVR receives the target VDN and transfers the call to the VDN on the Genesys CTI through Avaya switch.
IVR receives the target VDN and transfers the call to the VDN on the Avaya switch without Genesys CTI.
None
The existing Intervoice speech IVR platform in Rogers will be replaced with___________
VXML based touchtone Platfom.
CTI
Avaya Switch.
Genesys CTI.
False. Not necessary to be a customer to Rogers. Even we can call by having other service provider.
French and German
Spanish and English
English and French
English and Spanish