Tag: testing

Questions Related to testing

In which year Rogers deployed the Speech-enabled IVR system________
technology testing

  1. 2001-2002

  2. 2002-2003

  3. 2003-2004

  4. 2004-2005

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Correct Option: C

Rogers' Core IVR handle approximately

technology testing

  1. 4.5 Millon calls per year

  2. 4.5 Million calls per month

  3. 5 Million calls per year

  4. 5 Million calls per month

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Correct Option: B

Customer Profile Database in Rogers' IVR was build in
technology testing

  1. Oracle 10g platform

  2. Oracle 9i Platform

  3. Oracle 8g platform

  4. Oracle 11i Platform

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Correct Option: A

Which belongs to fourth generation of IVR
technology testing

  1. Speech Input and Output and Visual Output.

  2. Multi modal Modes of Input and Multimedia Output.

  3. Speech Input and Output.

  4. Touchtone input and voice Output.

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Correct Option: B

In future the IVR systems will read and react based on customer's

technology testing

  1. Facial Expressions and Emotions

  2. Smile

  3. Hearing capacity

  4. Speaking capabilities

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Correct Option: A

Main advantage of IVR system is
technology testing

  1. It is a 24X7 application

  2. The menus are short

  3. Personalized experience

  4. Time out problems

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Correct Option: A

The purpose of CPD2 database in Rogers' IVR is/are
technology testing

  1. Retrieving customer details only

  2. Voluntary and involuntary routing functions and caller identification.

  3. to support the Identify Caller, Authenticate Caller, Voluntary and Involuntary Routing functions of the Main Menu call flow.

  4. None.

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Correct Option: C

Which statement is true.

technology testing

  1. IVR receives the target VDN and transfers the call to the VDN on the Avaya switch through Genesys CTI.

  2. IVR receives the target VDN and transfers the call to the VDN on the Genesys CTI through Avaya switch.

  3. IVR receives the target VDN and transfers the call to the VDN on the Avaya switch without Genesys CTI.

  4. None

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Correct Option: A

The existing Intervoice speech IVR platform in Rogers will be replaced with___________
technology testing

  1. VXML based touchtone Platfom.

  2. CTI

  3. Avaya Switch.

  4. Genesys CTI.

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Correct Option: A

False. Not necessary to be a customer to Rogers. Even we can call by having other service provider.
technology testing

  1. French and German

  2. Spanish and English

  3. English and French

  4. English and Spanish

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Correct Option: C