Which one of the following status changes of a Service Request is not valid?
On Hold to Completed
In Progress to In Transit
Validated to Push Back
Revision to Cancelled
What is the order in which the dates in the Service Request will be entered from creation of the SOR to its completion?
POD – RSDD – CSDD – Order Completion Date
CSDD – RSDD – Order Completion Date - POD
POD – RSDD – Order Completion Date - CSDD
RSDD – POD – CSDD – Order Completion Date
A Guest User is a
User from Rogers side
User from PWGSC side
Can be both a & b
Neither a nor b
Expansion of DNIS is _____?
Dialing Number Identification Service
Dialed Number Identification Service
Dialing Number Identification System
Dialed Number Identification System
DLL in Rogers IVR architecture stands for
Dynamic Linked Library
Dynamic Library Loader
Dynamic Linked Listener
Dynamic Library Language
In Rogers Wireless Data Devices are
Blackberry, Nokia and Sony Ericsson
Blackberry, Iphone and or Smartphones
Blackberry Only
Blackberry and HTC Only.
Software solution that allows non-Vision 21 processes to access the Vision 21 backend systems Is ________
DLL
CCAIS
CTI
APILINK
_______ is used in SOAP/UI Testing in Rogers.
XML
Oracle
MW
In Rogers' IVR call flow Middleware business layer to CPD2 using JAVA access components Through
JMS
JDBC
RMI
CPD2
For a high risk Rogers' customer which statement is true.
No need for authentication.
Either Date of Birth or Postal code should be defined.
Either PIN or date of birth should be defined.
PIN should be defined. If no PIN, Date of birth and postal code should be defined.