Tag: testing

Questions Related to testing

For a low risk Roger's Customer which statement is true.
technology testing

  1. PIN can be defined. If no PIN, nothing is needed.

  2. PIN is need.

  3. Date of birth or postal code should be defined.

  4. PIN, Postal code and date of birth should be defined.

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Correct Option: A

CVP stands for
technology testing

  1. Customer Video Portal

  2. Customer Voice Portal

  3. Customer Voicemail Portal

  4. None.

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Correct Option: B

Current version of VoiceXML is

technology testing

  1. 1

  2. 2

  3. 3

  4. 3.1

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Correct Option: B

Customer's call is forwarded to the Agent through________ in Rogers Telecommunication.
technology testing

  1. SPI

  2. OmniVox3D Application layer.

  3. CTI

  4. PBX, LAN and Host Computer.

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Correct Option: D

TCS provides support to ________ IVR systems, in both _______ and ____________ regions on a 24X7 basis executed both at offshore and onsite.
technology testing

  1. Production, domestic , International.

  2. Automated, domestic , International.

  3. Mobile Agro Advisory ,domestic ,International.

  4. Developing, domestic , International.

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Correct Option: A

An order is assigned to a technician and it is currently present in his message queue. When the corresponding order is updated in SGI, will the changes reflect here?
technology testing

  1. No, changes will not be reflected

  2. No, Technician has to explicitly request the information

  3. Yes, Changes will be reloaded once it is saved in SGI

  4. Yes, a new entry for the WO will be created in the message queue

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Correct Option: C

What will the order status in SGI when it is confirmed in MPA?

technology testing

  1. Confirmed in MPA

  2. Completed in MPA

  3. Confirmed in Advantex

  4. Completed in Advantex

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Correct Option: C

What is the correct flow in MPA for completing the order

technology testing

  1. Enroute, Completed, Onsite

  2. Onsite, Enroute, Completed

  3. Enroute, Onsite, Completed

  4. Dispatch, Enroute, Onsite, Completed

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Correct Option: C

Which of the following represents the correct color code for orders in Advantex?

technology testing

  1. Green for dispatched.

  2. Dark Green for en-route.

  3. Aqua for On site.

  4. None of the above

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Correct Option: A

Which option is used in MPA to fetch data from SGI?
technology testing

  1. Host Inquiry

  2. SGI Inquiry

  3. Push Data

  4. Load Data

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Correct Option: A