Multiple choice technology testing

Which statement is true.

  1. IVR receives the target VDN and transfers the call to the VDN on the Avaya switch through Genesys CTI.

  2. IVR receives the target VDN and transfers the call to the VDN on the Genesys CTI through Avaya switch.

  3. IVR receives the target VDN and transfers the call to the VDN on the Avaya switch without Genesys CTI.

  4. None
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A Correct answer
Explanation

In this routing architecture, the IVR system receives the target Vector Directory Number (VDN) and initiates a transfer. The call is redirected to that VDN on the physical Avaya PBX switch, orchestrated and tracked through the Genesys CTI middleware layer for proper routing.

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