Multiple choice technology testing

_____ technology lets callers speak entries rather than punch numbers on a keypad

  1. IVR

  2. ASR

  3. ASA

  4. CTI
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Automatic Speech Recognition (ASR) is the specific technology that enables voice input in telephony systems, converting spoken words into digital commands. Unlike traditional IVR systems that require DTMF touch-tone input, ASR allows natural language interaction, powering modern voice assistants and customer service automation.

Keep practicing — related questions