Multiple choice technology platforms and products

_______recording has the ability to record the internal transferred calls.

  1. Trunk Side

  2. Agent Side

  3. CTI Side

  4. ICM Side
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Agent Side recording captures calls at the agent's telephone or endpoint, which allows it to record both external and internal transferred calls since it's recording everything the agent hears and says. Trunk Side recording only captures calls on the external trunk lines, missing internal transfers. 'CTI Side' and 'ICM Side' are not standard recording architectures - recording typically happens at the Trunk or Agent endpoint.

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