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What are the two different types of call recording?

  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording
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A,C Correct answer
Explanation

In call center terminology, there are two main types of call recording: Trunk Side Recording captures calls at the network trunk level before they reach the call center, while ICM ( Intelligent Contact Manager) Side Recording captures calls within the call center infrastructure. CTI Side Recording is not a standard classification, and Agent Side Recording typically refers to endpoint recording at the agent's device rather than a network-side classification.

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