Multiple choice technology platforms and products

What are the two different types of call recording?

  1. Trunk Side Recording

  2. CTI Side Recording

  3. ICM Side Recording

  4. Agent Side Recording
Reveal answer Fill a bubble to check yourself
A,D Correct answer
Explanation

The two primary types of call recording in contact centers are Trunk Side Recording (capturing calls at the network trunk level before they reach the switch) and Agent Side Recording (capturing calls at the agent's phone or softphone). CTI Side Recording and ICM Side Recording are not standard primary recording categories.

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