Multiple choice technology testing

The existing Intervoice speech IVR platform in Rogers will be replaced with___________

  1. VXML based touchtone Platfom.

  2. CTI

  3. Avaya Switch.

  4. Genesys CTI.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

VXML (VoiceXML) is the industry-standard language for IVR applications. When replacing the Intervoice speech IVR platform, a VXML-based touchtone platform provides a modern, standards-compliant solution that supports both speech and touchtone interactions. CTI options (B and D) are integration interfaces, not platforms, and Avaya Switch (C) is hardware, not an application platform.

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