Multiple choice technology testing

Main Disadvantage of IVR is

  1. Personalized experience.

  2. It is 24X7 application

  3. It takes care of most frequently asked questions

  4. Timeout problem and too many menus.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The main disadvantage of IVR systems is the timeout problem and too many menu layers, which frustrate customers and can lead to abandonment. Options A, B, and C are actually advantages of IVR systems (personalized experience, 24x7 availability, handling common questions), not disadvantages.

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