Multiple choice technology testing

Which is the first Generation of IVR

  1. Speech input and speech output

  2. Touch tone input and voice output

  3. Multi modal Modes of Input and Multimedia Output.

  4. Speech Input and Output and Visual Output.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

First generation IVR systems used DTMF (touch-tone) input from telephone keypads and provided pre-recorded voice output. This was before speech recognition technology became practical. Later generations added speech input (2nd gen) and multi-modal capabilities including visual/video output (3rd gen).

Keep practicing — related questions