Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,245 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

E-Commerce PlatformsRetail Trade TypesConsumer Rights ProtectionUnfair Trade PracticesOmnichannel StrategiesTariff Impacts

Consumer Protection and Commerce Questions

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

What is e-commerce?

  1. it refers to the use of computer netwok

  2. it refers to the idea of extracting business intelligence

  3. it refers to the buying and selling of goods and services

  4. both a and c
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

E-commerce is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

Customers avoid online transactions due to __________.

  1. low personal touch

  2. anonymity of the selling party

  3. online frauds

  4. time taken for delivery of the product
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Customers avoid online transactions due to the fear of fraud as selling party is sometimes unknown to the customer and payment through credit or debit card can lead to loss to customer. This disadvantage make customers rely more on traditional form of business as compared to online business.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

E-commerce does not include ________________________.

  1. a business interactions with its suppliers

  2. a business interactions with its customers

  3. interactions among the various departments within the business

  4. interactions among the geographically dispersed units of the business
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

E-commerce does not include interactions among the various departments within the business as in e commerce business, transactions takes place through the internet and it usually does not have any specific geographical location for conducting their business.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

By Electronic Commerce, we mean _____________________.

  1. commerce of electronic goods

  2. commerce which depends on electronics

  3. commerce which based on the use of internet

  4. commerce which based on transactions using computers connected by telecommunication network
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Electronic commerce refers to pursuing commerce activities i.e. buying and selling of goods over an electronic network typically,  internet. These business transactions occur either as business to business transactions, business to consumer transactions, consumer to consumer transactions etc.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

E-business includes e-commerce.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

It is true that e-business includes e-commerce. E-business is a much more wider term than e commerce. E-commerce is nothing but buying and selling of goods and services through internet while e-business also focuses on cost savings, on internal processes and maximizing efficiency.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

E-commerce can take place ________.

  1. between companies

  2. between companies and their customers

  3. between companies and government departments.

  4. all of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Electronic commerce refers to pursuing commerce activities i.e. buying and selling of goods over an electronic network typically,  internet. These business transactions occur either as business to business transactions, business to consumer transactions, consumer to consumer transactions and customer to business services.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

Communication of a business is direct with its consumer.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A business communicates directly with customers for selling their goods, for getting feed backs as  communication between the business enterprise and customers is very necessary, without it an organisation cannot survive in the market for long run.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

Which one of the following is a great concern for E-COMMERCE?

  1. speed

  2. quality

  3. Security risk

  4. Maintenance cost
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The main concern for e-commerce form of business is maintenance as every transaction is done with the help of internet so network availability is necessary and that involves huge maintenance cost, which sometimes become a hurdle in the functioning of business.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

Which of the following is a limitation of e-business?

  1. No personal touch

  2. Incongruence between order taking/giving and order fulfillment speed

  3. Increased risk due to anonymity and non-traceability of parties

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The disadvantages of e business includes the lack of interpersonal relations between customers and business enterprise as they don't know about the physical existence of each other and it is not suitable where customer requires personalized services. Security is a main concern in pursuing e-commerce activities.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

E-commerce includes buying and selling of
P. Goods - e.g. digital cameras, music systems, clothes, accessories
Q. Information - e.g. subscription to some law site may give access to some court cases
R. Services - e.g. matrimonial services through shaadi.com, placement services through naukri.com.
Select the correct answer from the options given below:

  1. P - No

    Q - No

    R - No

  2. P - Yes

    Q - No

    R - Yes

  3. P - Yes

    Q - Yes

    R - No

  4. P - Yes

    Q - Yes

    R - Yes
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

E-Commerce in India, is the rapidly growing business platform as it includes buying and selling of goods, services and information. Goods and services that includes cameras, clothes, subscription to some law sites, placement services can be purchased and sold through internet. There is nothing in the market that cannot be purchased online.

Multiple choice organization of commerce and management emerging trends in business definition, scope and benefits of e-business emerging service business in india emerging modes of services

Disadvantages of e-commerce are ______________________.

  1. Lack of warmth of interpersonal interactions between the seller and the buyer.

  2. Not suitable where the customer requires personalized service.

  3. Security continues to be a problem for online business.

  4. All of above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The disadvantages of e-commerce business includes the lack of interpersonal relations between customers and business enterprise as they don't know about the physical existence of each other and it is not suitable where customer requires personalized services. Security is a main concern in pursuing e-commerce activities.

Multiple choice organization of commerce and management ownership structures - cooperative society features, merits and demerits, formation and management of a cooperative society meaning and features of cooperative society cooperative organisation

_____________ are formed to protect the interest of general consumers by making consumer goods available at a reasonable price.

  1. Producers co-operative societies

  2. Co-operative marking societies

  3. Housing co-operative societies

  4. Consumers' co-operative societies
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer's cooperative societies are formed to protect the interest of general consumers by making consumer goods available at a reasonable price. They buy goods directly from the producers or manufacturers and thereby eliminate the middlemen in the process of distribution.

Multiple choice political science our society marginalisation in india understanding marginalisation challenges and solutions

According to 2009 data, which of the following goods have been purchased illegally by maximum percentage of Indians?

  1. DVDs or CDs

  2. Clothes

  3. Software for computers

  4. Perfume
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

According to 2009 data, the goods that have been purchased illegally by maximum percentage of Indians are DVDs or CDs. The act of selling DVDs or CDs illegally is called piracy. It renders heavy loss to film industry.

Multiple choice organization of commerce and management markets and marketing meaning, nature and importance of services introduction to services nature and types of services

Involvement of customers in services is the most important characteristic of services. 

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Services are intangible and cannot be felt. They are heterogeneous, so are unique. They are customized to suit the requirements of customers. Hence customers are the important aspect of a service industry.

Multiple choice organization of commerce and management markets and marketing meaning, nature and importance of services introduction to services nature and types of services

___________ services are experienced differently by different customers according to their preferences and demands.

  1. Business

  2. Social

  3. Personal

  4. All of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation
  • Business services are those services which are used by business enterprises for the conduct of their activities.
  • Social services are those services that are generally provided voluntarily in pursuit of certain social goals.
  • Personal services are those services which are experienced differently by different customers. They will also depend upon customer’s preferences and demands. For example, tourism, recreational services, restaurants.