Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,245 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

E-Commerce PlatformsRetail Trade TypesConsumer Rights ProtectionUnfair Trade PracticesOmnichannel StrategiesTariff Impacts

Consumer Protection and Commerce Questions

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

The benefits of large scale operations are enjoyed by_____________ in respect of purchase of goods.

  1. chain stores

  2. consumer cooperative stores

  3. departmental stores

  4. all of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Large retail establishment with an extensive assortment in variety and range of goods, organized into separate departments. All departments are housed under the same roof to facilitate buying, customer service, merchandising, and control.

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

Name the fixed shop large retailer which have certain flexibility in respect of the goods marketed.

  1. Mail order housing

  2. Chain stores

  3. Departmental stores

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Departmental stores offer a wide variety of goods and have the flexibility to adjust their product mix based on consumer demand. Mail order houses and chain stores typically have more rigid product ranges.

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

Name the fixed shop large retailer which satisfies all the needs of customers under one roof.

  1. Chain stores

  2. Consumer cooperative store

  3. Mail order housing

  4. Departmental stores
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A department store is a retail establishment offering a wide range of consumer goods in different product categories known as "departments".

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

Name the advantages offered by Multiple shops to its customers.

  1. Economies of scale

  2. Low cost

  3. Diffusion of risk

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Multiple shops benefit from economies of scale due to centralized purchasing, which lowers costs. They also spread risk across many locations, making 'All of the above' the correct answer.

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

What restricts the purchasing power of buyers from Super markets?

  1. No credit facility.

  2. No personal attention.

  3. Huge operating costs.

  4. None of these.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Buyers power refers to the pressure buy can exert on businesses by raising prices, lowering quality, or reducing the availability of their products. Further more, a strong buyer can make an industry more competitive and decrease the profit potential for the buyer.

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

Some of the services offered by departmental stores to its customers includes_________________.

  1. home delivery of goods

  2. execution of telephone orders

  3. grant of credit faciities

  4. all of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Departmental stores are known for providing a high level of customer service, including home delivery, telephone order processing, and credit facilities to attract and retain customers.

Multiple choice elements of business large scale retail trade forms of large scale retail stores types of retail organisation types of retailing

Name the retailer enterprise in which sales are made strictly on cash basis.

  1. Chain stores

  2. Departmental stores

  3. Consumer cooperative store

  4. All of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Chain stores (multiple shops) typically operate on a strict cash-and-carry basis to minimize the risk of bad debts and simplify accounting across many locations.

Multiple choice organisation of commerce and management marketing mix elements of marketing mix middlemen physical distribution and channels

Out of these what is not considered an unacceptable business practices?

  1. Door-to-door sales.

  2. False advertising

  3. Referral selling.

  4. Abusive debt collection methods.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

False advertising, referral selling, and abusive debt collection are widely recognized as unethical or illegal business practices. Door-to-door sales is a legitimate, though traditional, method of selling.

Multiple choice organisation of commerce and management marketing mix elements of marketing mix middlemen physical distribution and channels

Two-level channel of distribution is most suited for goods like ________.

  1. rice, sugar and pulses

  2. soaps, oil

  3. clothes

  4. all of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A two-level channel involves a manufacturer, a wholesaler, and a retailer. This is common for consumer goods like food items, soaps, and clothing where wide distribution is required.

Multiple choice organisation of commerce and management marketing mix elements of marketing mix middlemen physical distribution and channels

Manufacturer- Agent- Wholesaler- Retailer- Consumer. This is the ________ channel of distribution. 

  1. Zero level

  2. One level

  3. Two level

  4. Three level
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Channels of distribution is a chain of business or intermediaries through which goods or services until it reaches the end customer .

Manufacturer-Agents-Wholesaler-Retailer-Consumer . This is the three level channel of distribution.

Multiple choice elements of business recent trends in marketing product life cycle e-marketing role of a marketer definition and functions of purchasing and storage department purchasing and stores

Supply of spare parts and attending to customers come under which of the services of retailers to customers?

  1. Convenience in buying

  2. Wide selection

  3. New products information

  4. After-sales services
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

After-sales support is a service that is provided after merchandise or services have been sold. It is designed to assist a customer in using a product correctly, which could generate repeat customers, develop brand loyalty among customers and ensure customer satisfaction.

A company's after-sales service is all the help and information that it provides to customers after they have bought a particular product. A local retailer who offers a good after-sales service. They attempt to keep the car buyer as a long-term customer by offering after-sales service

Multiple choice commercial studies structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

E-commerce includes buying and selling of which of the following:


P) Goods - e.g. digital camera, music system, clothes, accessories.
Q) Information - e.g. subscription to some law site may give access to some court cases.
R) Services - e.g. placement services by naukri.com.

  1. $P-X, Q-X, R- X$
  2. $P-\surd, Q-X, R- \surd$
  3. $P-\surd, Q-\surd, R- X$
  4. $P-\surd, Q-\surd, R- \surd$
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

E-Commerce in India, is the rapidly growing business platform as it includes buying and selling of goods, services and information. Goods and services that includes cameras, clothes, subscription to some law sites, placement services can be purchased and sold through internet. There is nothing in the market that cannot be purchased online.

Multiple choice commercial studies structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

Match the following:

Sr. No. List I Sr. No. List II
P B2C commerce  1. Electronic Commerce
Q Selling + customer satisfaction 2. Customers should approach business to buy
R Form of business transactions that is carried out through electronic processing andtransmission of data 3. E-commerce
S Allowing another firm in a foreign market to use technical know-how and trade mark 4. The basic concept of this model  is to sell the product online to the consumers
5. Marketing
6. Franchising
  1. $P-4, Q-5, R-3, S-6$
  2. $P-4, Q-5, R-6, S-3$
  3. $P-4, Q-5, R-6, S-1$
  4. $P-2, Q-5, R-3, S-6$
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation
Answer: A
B2C commerce: This basically refers to business to customer where all the customer oriented products and services are provided online to all the customers from most of the business units. 
Selling+customer satisfaction: Marketing is a process that starts with the basic idea of a product, which is developed keeping in mind the customer satisfaction and continues even after the sale of the product by providing the customers with after sale services. 
E- commerce: E-commerce stands for electronic commerce where the information or trade between two parties are done through electronic transmission of data. 
Franchising: It is a farm of ownership parent company(franchiser) allows many firms(franchisee) in the foreign market to use the technical know-how and trade mark of the company to separate the business in agreement for a regular payment at a fixed rate.