Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,192 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

E-Commerce PlatformsRetail Trade TypesConsumer Rights ProtectionUnfair Trade PracticesOmnichannel StrategiesTariff Impacts

Consumer Protection and Commerce Questions

Multiple choice organization of commerce and management emerging modes of services e-commerce and mobile commerce recent trends of business introduction to internet and e-commerce

Due to risks in online transactions, security and safety issues become most crucial concern in e-business.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The main drawback of e-business is that there remains a risk in online transactions as one cannot trust the person whom he has not seen. Safety is a main issue as personal information of buyer is always on threat as they can be used for any unlawful activities.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

M-commerce means ____________.

  1. Movable commerce

  2. Mobile commerce

  3. Movement commerce

  4. More commerce
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

M-commerce means mobile commerce i.e. commercial activities that takes place electronically by mobile phones. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Identify the latest concept in e-commerce ______________.

  1. B2B Commerce

  2. C2C Commerce

  3. B2C Commerce

  4. M-Commerce
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

M-commerce is a latest concept in e commerce. It means commerce activities that takes place through wireless handheld devices such as mobile phone. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Choose the example of M-commerce from the following.

  1. Online shopping using a Personal Computer

  2. Online purchase of books using smartphone

  3. Paying by Plastic Card (Debit/Credit) at a restaurant

  4. Withdrawal of cash at ATM
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Online purchase of books using smartphone is a kind of M-commerce. M-commerce means commerce activities that takes place through wireless handheld devices such as mobile phone. These transactions also includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Which among the following is true about the mobile app used in mobile phones?

  1. Customers using app are considered more loyal.

  2. Customers invest in saving and downloading app.

  3. Probability of purchase from the users of app is high.

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Mobile apps used by the customers makes them seem more loyal towards the application. Customers invest in savings and downloading app, it increase the wealth of app makers. Probability of purchase from the users of app is high, it also shows the interest of consumers in purchasing.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Phones with bigger screens enhance shopping experience. Is this true or false?

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

It is true that mobile phones having bigger screens enhance shopping experience as product's visibility increases, their design can be seen thoroughly. Big screens ensures clear visibility that increases the trust of consumer on the product.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

 Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Who can file a complaint?

  1. Any consumer

  2. Any registered consumer association

  3. Both a and b

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation
A complaint can be filed by:-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer.
Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

The ___________ consists of a President and two or other members, one of whom should be a woman.

  1. state commission

  2. district forum

  3. national commission

  4. both a and b
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The district forum consists of a President and two or other members, one of whom should be a woman. The President can be a retired judge or working judge of District Court. They are appointed by the state government.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of _______.

  1. traders

  2. retailers

  3. consumers

  4. government
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of consumers. It is done to uphold the interests. It also helps protect the rights of the consumers.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

In India, several consumer organisations and NGOs have been set up for the _______ and _________ of consumers' interests.

  1. protection, promotion

  2. protection, rights

  3. promotion, rights

  4. none of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation
In India, several consumer organizations and NGOs have been set up for the protection and promotion of consumers' interests.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Filing complaints in appropriate consumer courts on behalf of the consumers is a _______ of NGO.

  1. role

  2. function

  3. advantage

  4. disadvantage
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a _______ of the NGO.

  1. role

  2. advantage

  3. disadvantage

  4. function
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a functtion of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.
Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Educating the ___________ about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.

  1. general public

  2. individuals

  3. company

  4. government
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Consumer organisations and NGOs perform ________ functions for the protection and promotion of interest of consumers.

  1. few

  2. several

  3. different

  4. none f the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
Consumer organizations and NGOs perform several functions for the protection and promotion of interest of consumers.NGOs have a constitution of  their own and are free from government interference.Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing legal assistance to consumers by way of providing aid, legal service etc. in seeking legal remedy is one of the functions of NGO.Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a function of the NGO.Publishing periodicals and other publications to impart knowledge about consumer problems, legal reporting, reliefs available and other matters of interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In India, several consumer organizations and non-governmental organizations (NGOs) have been set up for the protection and promotion of consumers'  interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products