Commerce Accountancy · General Awareness
Consumer Protection and Commerce
1,245 Questions
Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.
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Consumer Protection and Commerce Questions
Carrying out comparative testing of consumer products in accredited laboratories to test relative qualities of competing brands and publishing the test results for the benefit of _______.
-
traders
-
retailers
-
consumers
-
government
C
Correct answer
Explanation
Carrying
out comparative testing of consumer products in accredited laboratories
to test relative qualities of competing brands and publishing the test
results for the benefit of consumers. It is done to uphold the interests. It also helps protect the rights of the consumers.
In India, several consumer organisations and NGOs have been set up for the _______ and _________ of consumers' interests.
-
protection, promotion
-
protection, rights
-
promotion, rights
-
none of the above
A
Correct answer
Explanation
In India, several consumer organizations and NGOs have been set up for the protection and promotion of consumers' interests.NGOs have a constitution of their own and are free from government interference.Educating
the general public about consumer rights by organizing training
programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing
legal assistance to consumers by way of providing aid, legal service etc.
in seeking legal remedy is one of the functions of NGO.Encouraging
consumers to strongly protest and take an action against unscrupulous,
exploitative and unfair trade practices of sellers is a function of the
NGO.Publishing
periodicals and other publications to impart knowledge about consumer
problems, legal reporting, reliefs available and other matters of
interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In
India, several consumer organizations and non-governmental
organizations (NGOs) have been set up for the protection and promotion
of consumers' interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Filing complaints in appropriate consumer courts on behalf of the consumers is a _______ of NGO.
-
role
-
function
-
advantage
-
disadvantage
B
Correct answer
Explanation
Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing
legal assistance to consumers by way of providing aid, legal service etc.
in seeking legal remedy is one of the functions of NGO.Encouraging
consumers to strongly protest and take an action against unscrupulous,
exploitative and unfair trade practices of sellers is a function of the
NGO.Publishing
periodicals and other publications to impart knowledge about consumer
problems, legal reporting, reliefs available and other matters of
interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In
India, several consumer organizations and non-governmental
organizations (NGOs) have been set up for the protection and promotion
of consumers' interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Encouraging consumers to strongly protest and take an action against unscrupulous, exploitative and unfair trade practices of sellers is a _______ of the NGO.
-
role
-
advantage
-
disadvantage
-
function
D
Correct answer
Explanation
Encouraging
consumers to strongly protest and take an action against unscrupulous,
exploitative and unfair trade practices of sellers is a functtion of the
NGO.Publishing
periodicals and other publications to impart knowledge about consumer
problems, legal reporting, reliefs available and other matters of
interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In
India, several consumer organizations and non-governmental
organizations (NGOs) have been set up for the protection and promotion
of consumers' interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products.
Consumer organisation are a group of people who seek to protect people from corporate abuse.
A
Correct answer
Explanation
Consumer organization are a group of people who seek to protect people from corporate abuse- this is a true statement. Consumer organizations help to uphold the interests and rights of the consumers. It also helps to protect the consumers from the fraudulent practices in the market place.
Educating the ___________ about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.
-
general public
-
individuals
-
company
-
government
A
Correct answer
Explanation
Educating the general public about consumer rights by organizing training programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing
legal assistance to consumers by way of providing aid, legal service etc.
in seeking legal remedy is one of the functions of NGO.Encouraging
consumers to strongly protest and take an action against unscrupulous,
exploitative and unfair trade practices of sellers is a function of the
NGO.Publishing
periodicals and other publications to impart knowledge about consumer
problems, legal reporting, reliefs available and other matters of
interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In
India, several consumer organizations and non-governmental
organizations (NGOs) have been set up for the protection and promotion
of consumers' interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Consumer organisations and NGOs perform ________ functions for the protection and promotion of interest of consumers.
-
few
-
several
-
different
-
none f the above
B
Correct answer
Explanation
Consumer organizations and NGOs perform several functions for the protection and promotion of interest of consumers.NGOs have a constitution of their own and are free from government interference.Educating
the general public about consumer rights by organizing training
programmes, seminars and workshops is a function of NGO.Filing complaints in appropriate consumer courts on behalf of the consumers is a function of NGO.Providing
legal assistance to consumers by way of providing aid, legal service etc.
in seeking legal remedy is one of the functions of NGO.Encouraging
consumers to strongly protest and take an action against unscrupulous,
exploitative and unfair trade practices of sellers is a function of the
NGO.Publishing
periodicals and other publications to impart knowledge about consumer
problems, legal reporting, reliefs available and other matters of
interests is a function of NGO.Non-governmental organizations are non-profit organizations which aim at promoting the welfare of people.In
India, several consumer organizations and non-governmental
organizations (NGOs) have been set up for the protection and promotion
of consumers' interest.The functions of the NGOs are:
a) Educating the general public about consumer rights
b) Publishing periodicals and other publications
c) Carrying out comparative testing of consumer products
Which of the following are outside the scope of the Consumer Protection Act 1986?
-
Newspaper industry
-
Services provided under contract of personal service
-
Banking industry
-
Both (A) and (B)
B
Correct answer
Explanation
Services rendered free of charge or under a contract of personal service are explicitly excluded from the definition of 'service' under the Consumer Protection Act.
The consumer protection act provides for six consumer rights.
A
Correct answer
Explanation
The Consumer Protection Act provides for six consumer rights and helps consumers in getting their grievances redressed for any shortcoming in the goods purchased or services availed.
Consumer protection has a moral justification for business.
A
Correct answer
Explanation
True, consumer protection has a moral justification for business. It is the moral duty of every business to protect the interests of its customers. Business organisations must follow ethical values and any form of exploitation of the consumers such as unfair trade practices, adulteration, etc. must be avoided.
A _______ is generally understood as a person who uses or consumes goods or avails of any service
-
retailer
-
consumer
-
trader
-
seller
B
Correct answer
Explanation
A consumer is defined as a person who purchases goods for personal use or consumes services, as per the Consumer Protection Act.
The desirable method of consumer protection is ___________.
-
imposition of self regulation and discipline by the manufacturers and traders on themselves
-
voluntary organisation of consumers
-
spreading information and awareness regarding different products
-
government legislation
A
Correct answer
Explanation
The desirable method of consumer protection is imposition of self regulation and discipline by the manufacturers and traders on themselves. It helps to prevent fraudulent practices in the market place. It also promotes fair trade and accurate information in the market.
As per the _____________ the consumer has right to acquire knowledge and to be a well informed consumer through life.
-
Right to be heard
-
Right to be informed
-
Right to consumer education
-
Right to choose
C
Correct answer
Explanation
The consumer has a right to acquire knowledge and to be a well informed consumer throughout life.
He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations. Many consumer organisations and some enlightened businesses are taking an active part in educating consumers in this respect.
___________ play an important role in educating consumers about their rights and providing protection to them.
-
Consumer awareness
-
Consumer organisations
-
Government
-
Business associations
B
Correct answer
Explanation
Consumer organization play an important role in educating consumers about their rights and providing protection to them. These consumer organization also promote consumer awareness about the fraudulent practices in the market place.
The _________ can protect the interests of the consumers by enacting various legislations.
-
government
-
business
-
individual
-
company
A
Correct answer
Explanation
The government can protect the interests of the consumers by enacting various legislations. Government make policies in order to protect the rights of the consumers. It also helps to prevent the fraudulent practices in the market place.