Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,192 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

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Consumer Protection and Commerce Questions

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The state level consumer court deals in cases involving claims between ______ to _______ .

  1. 10 lakhs, 90 lakhs

  2. 20 lakhs, 1 crore

  3. 30 lakhs, 5 crores

  4. 40 lakhs, 10 crores
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

National level consumer court hears claims amounting more than Rs. 1 crore.
State level consumer court hears claims amounting less than Rs 1 crore.
District level consumer court hears claims amounting up to Rs 20 lakhs.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

MRP of the product falls under the category of _____.

  1. Right to choice

  2. Right to safety

  3. Right to information

  4. Right to redressal
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Right to Information (RTI) is an Act of the Parliament of India "to provide for setting out the practical regime of right to information for citizens" and replaces the erstwhile Freedom of information Act, 2002. 
MRP is the price of the product which fall under right to information 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

A consumer's right against unfair trade practices is the _____.

  1. Right to fight

  2. Right to seek redressal

  3. Right to be informed

  4. Right to choose
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Right to Seek Redressal. Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer movement was started to protect the interests of consumers as a _____.

  1. international force

  2. political force

  3. social force

  4. economic force
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Consumer movement was started to protect the interests of consumers as a social force.
Consumer movement is nothing but consumers forming small groups to express their solidarity. 
Consumer movement builds pressure on the firms or businesses for expressing their grievances.
Consumer groups also represent individual consumers in consumer courts.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The right against unfair trade practices and exploitation is the _____.

  1. right to seek redressal

  2. right to represent

  3. right to be informed

  4. right to choose
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A.  Right to seek redressal

1:Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
2:Consumers must make complaint for their genuine grievances.Many a times their complaint may be of small value but its impact on the society as a whole may be very large. They can also take the help of consumer organisations in seeking redressal of their grievances.


Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The district level consumer court deals in cases involving claims up to Rs. ________ .

  1. 10 lakh

  2. 20 lakhs

  3. 30 lakhs

  4. 40 lakhs
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
  • National Level Consumer Court with amount more than Rs. 1 Crore.
  • State Level Consumer Court with less than Rs. 1 Crore amount.
  • District Level Consumer Court value of product up to Rs. 20 Lacs.
Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Consumer Protection Act 1986 was introduced to seek redressal of ____ .

  1. complaints of sellers

  2. safety of shops

  3. useless products

  4. consumer disputes
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer Protection Act, 1986 includes _____.
(I) Right to safety
(II) Right to be informed
(lll) Right to choose

  1. Only III

  2. Only I and II

  3. Only II and III

  4. All of these
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 includes:

  • the right to the satisfaction of basic needs
  • the right to safety
  • the right to be informed
  • the right to choice
  • the right to be heard
  • the right to seek redressal
  • the right to consumer education

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer movement was a result of _____.

  1. consumer protection

  2. consumer rights

  3. satisfaction of consumers

  4. dissatisfaction of consumers
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer movement is nothing but consumers forming small groups to express their solidarity.
Consumer movement was a result of dissatisfaction of consumers.
Consumer Movements builds pressure on the firms or businesses for expressing the consumer grievances.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In 1985, the United Nations adopted the UN guidelines for __________.

  1. consume rights

  2. consumer protection

  3. consumer redressal

  4. consumer awareness
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
  • The guidelines for Consumer protection were adopted by the UN in 1985.
  • Guidelines gave legitimacy to the principles of consumer rights.
  • Guidelines were updated in 1999 to include environmental concerns.
Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Educating consumers about their rights and duties is known as ___ .

  1. consumer forum

  2. consumer protection

  3. consumer awareness

  4. consumer disputes
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Educating consumers about their rights and duties is known as consumer awareness.
Major limitation of consumers is that they are not fully aware of their rights and different Acts enacted by government for the protection of their interests.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

A chemist has sold you a medicine of expired date.
Under which consumer right you can approach the consumer court?

  1. Right to safety

  2. Right to vote

  3. Right to be heard

  4. Right to seek redressal
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Since consuming an expired medicine can endanger ones life, hence we approach a court with right to safety act. 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

ISI, Agmark and Hallmark standards are ___ .

  1. compulsory for all producers

  2. compulsory to be put on packaged products

  3. not compulsory for all producers

  4. not compulsory for products that affect health and safety of consumers
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation
  • ISI, Agmark and Hallmark standards are compulsory for certain products and voluntary for others.