Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,192 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

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Consumer Protection and Commerce Questions

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The consumer redressal process in India is ____ .

  1. simple and quick

  2. simple and time consuming

  3. expensive but quick

  4. expensive and time consuming
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The consumer redressal process in India is expensive and time consuming.
The consumers have to appoint lawyers for their redressal in the courts.
If the case is going for appeal, the cost increases further.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The consumer movement across the world arose due to _______.

  1. unfair trade practices that prevailed in the market

  2. dissatisfaction of the consumers

  3. lack of legal system to protect consumers from exploitation

  4. all of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The consumer movement is an effort to promote consumer protection through an organized social movement which is in many places led by consumer organizations. It advocates for the rights of consumers, especially when those rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following was the result out of consumers' dissatisfaction due to sellers indulgence in malpractices?

  1. Consumer Awareness

  2. Consumer Movements

  3. Consumer Rights

  4. Consumer Duties
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The consumer movement is an effort to promote consumer protection through organized social movements which in many places led by consumer organizations. It represents the rights of consumers, especially whose rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is COPRA? 

  1. Consumer Operating Protection Regulation Authority

  2. Consumer Protection Act

  3. Consumer Protection Authority

  4. All of the Above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

COPRA is nothing but the Consumer Protect Act. It was introduced in the year 1986 by government of India to safeguard the rights of consumers from the greedy business people aiming only for the profits.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following are the greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness?

  1. Black marketing

  2. Misleading advertisements

  3. Overcharging

  4. All the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness include black marketing, misleading advertisements to improve the sale of quality less goods, overcharging than the original.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following are the points included under joint action plan for consumer awareness and consumer protection?

  1. Action against fake, substandard products

  2. Developing a self-regulation code

  3. Launching of joint awareness campaigns

  4. All the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Steps have been taken by government for consumer protection and awareness. Government adopted six points under joint action plan, which include:

  • Action against fake, substandard products
  • Developing a self-regulation code
  • Launching of joint awareness campaigns
  • Ear marking of CSR funds for consumer welfare activities
  • Jointly developing and implementing industry standards for grievance and redressal
  • All industry to partner with national and state helplines.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following are the measures taken by government to protect consumers from exploitation?

  1. Providing trademarks like ISI, AGMARK and HALLMARK

  2. Providing consumer education

  3. Both A and B

  4. None
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The measures take up by government to protect consumers from exploitation includes providing trademarks like ISI, AGMARK for agricultural goods, and Hall mark for gold. It also provides consumer education and awareness through various means like customer care services and making it necessary to mentioning as much as possible information about the product on the wrapper or outer cover.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Some common ways by which consumers are exploited by manufacturers and traders due to lack of awareness include which of the following?

  1. underweight and Under-measurements

  2. sub-standard Quality

  3. high prices

  4. all of these
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness include underweight and under-measurements, poor quality goods, increased prices, black marketing, misleading advertisements to improve the sale of quality less goods, overcharging than the original.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

To provide awareness among consumers, Grahak Suvidha Kendras were launched in six locations. Which of the following place does not have a Grahak Suvidha Kendra?

  1. Bangalore

  2. Jaipur

  3. Delhi

  4. Hyderabad
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Grahak Suvidha Kendras are new initiatives of government which acts as a one stop centre for different consumer welfare services. By March 2015 there were six Grahak Suvidha Kendras located at Ahmadabad, Bangalore, Jaipur, Kolkata, Patna and Delhi. Therefore among the given options Hyderabad does not have Grahak Suvidha Kendras by March 2015.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer protection act is very important because it provides which of the following?

  1. the right to be protected against the marketing of goods which are hazardous to life and property

  2. the right to informed about the quality, quantity, potency, purity, standard and price

  3. the right to be assured, wherever possible access to a variety of goods at competitive prices

  4. all the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 is an act of parliament passed in the year 1986 to protect the interests of consumers in India. It is very important because of the following functions 

  • The right to be protected against the marketing of goods which are hazardous to life and property, 
  • The right to informed about the quality, quantity, potency, purity, standard and price of goods, 
  • The right to be assured, wherever possible access to a variety of goods at competitive prices.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Magna Carta of consumers is _________.

  1. WHO

  2. COPRA

  3. EXNORA

  4. FAO
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act, 1986 (COPRA) is an act of the Parliament  of India enacted in 1986 to protect the interests of consumers in India.  It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India. 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a use of the Consumer act?

  1. Marketing of goods

  2. Providing health education

  3. Creating awareness

  4. Food production
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is customer value?

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Customer value is defined as the difference between the benefits a customer gains from owning and/or using a product and the costs of obtaining the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

  1. A only

  2. B only

  3. None

  4. Both
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.