Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,245 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

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Consumer Protection and Commerce Questions

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

"Consumer Sovereignty" refers to.

  1. Consumer participation in Production

  2. Consumer is the Ruler of the State

  3. Producers produce any type of goods and dump them in the market

  4. Producers produce only those goods which Consumers prefer to buy
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer sovereignty means that producers are guided by the choices and preferences of consumers, effectively making consumers the ones who dictate what is produced.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

A consumer's right against unfair trade practices is the _____.

  1. Right to fight

  2. Right to seek redressal

  3. Right to be informed

  4. Right to choose
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Right to Seek Redressal. Means right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer movement was started to protect the interests of consumers as a _____.

  1. international force

  2. political force

  3. social force

  4. economic force
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Consumer movement was started to protect the interests of consumers as a social force.
Consumer movement is nothing but consumers forming small groups to express their solidarity. 
Consumer movement builds pressure on the firms or businesses for expressing their grievances.
Consumer groups also represent individual consumers in consumer courts.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Consumer Protection Act 1986 was introduced to seek redressal of ____ .

  1. complaints of sellers

  2. safety of shops

  3. useless products

  4. consumer disputes
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer movement was a result of _____.

  1. consumer protection

  2. consumer rights

  3. satisfaction of consumers

  4. dissatisfaction of consumers
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer movement is nothing but consumers forming small groups to express their solidarity.
Consumer movement was a result of dissatisfaction of consumers.
Consumer Movements builds pressure on the firms or businesses for expressing the consumer grievances.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In 1985, the United Nations adopted the UN guidelines for __________.

  1. consume rights

  2. consumer protection

  3. consumer redressal

  4. consumer awareness
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
  • The guidelines for Consumer protection were adopted by the UN in 1985.
  • Guidelines gave legitimacy to the principles of consumer rights.
  • Guidelines were updated in 1999 to include environmental concerns.
Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Educating consumers about their rights and duties is known as ___ .

  1. consumer forum

  2. consumer protection

  3. consumer awareness

  4. consumer disputes
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Educating consumers about their rights and duties is known as consumer awareness.
Major limitation of consumers is that they are not fully aware of their rights and different Acts enacted by government for the protection of their interests.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

A chemist has sold you a medicine of expired date.
Under which consumer right you can approach the consumer court?

  1. Right to safety

  2. Right to vote

  3. Right to be heard

  4. Right to seek redressal
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Since consuming an expired medicine can endanger ones life, hence we approach a court with right to safety act. 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

ISI, Agmark and Hallmark standards are ___ .

  1. compulsory for all producers

  2. compulsory to be put on packaged products

  3. not compulsory for all producers

  4. not compulsory for products that affect health and safety of consumers
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation
  • ISI, Agmark and Hallmark standards are compulsory for certain products and voluntary for others.
Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The consumer redressal process in India is ____ .

  1. simple and quick

  2. simple and time consuming

  3. expensive but quick

  4. expensive and time consuming
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The consumer redressal process in India is expensive and time consuming.
The consumers have to appoint lawyers for their redressal in the courts.
If the case is going for appeal, the cost increases further.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The consumer movement across the world arose due to _______.

  1. unfair trade practices that prevailed in the market

  2. dissatisfaction of the consumers

  3. lack of legal system to protect consumers from exploitation

  4. all of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The consumer movement is an effort to promote consumer protection through an organized social movement which is in many places led by consumer organizations. It advocates for the rights of consumers, especially when those rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following was the result out of consumers' dissatisfaction due to sellers indulgence in malpractices?

  1. Consumer Awareness

  2. Consumer Movements

  3. Consumer Rights

  4. Consumer Duties
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The consumer movement is an effort to promote consumer protection through organized social movements which in many places led by consumer organizations. It represents the rights of consumers, especially whose rights are infringed by the actions of corporations, governments, and other organizations which provide products & services to consumers.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is COPRA? 

  1. Consumer Operating Protection Regulation Authority

  2. Consumer Protection Act

  3. Consumer Protection Authority

  4. All of the Above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

COPRA is nothing but the Consumer Protect Act. It was introduced in the year 1986 by government of India to safeguard the rights of consumers from the greedy business people aiming only for the profits.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following are the greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness?

  1. Black marketing

  2. Misleading advertisements

  3. Overcharging

  4. All the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness include black marketing, misleading advertisements to improve the sale of quality less goods, overcharging than the original.