Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,245 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

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Consumer Protection and Commerce Questions

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following are the points included under joint action plan for consumer awareness and consumer protection?

  1. Action against fake, substandard products

  2. Developing a self-regulation code

  3. Launching of joint awareness campaigns

  4. All the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Steps have been taken by government for consumer protection and awareness. Government adopted six points under joint action plan, which include:

  • Action against fake, substandard products
  • Developing a self-regulation code
  • Launching of joint awareness campaigns
  • Ear marking of CSR funds for consumer welfare activities
  • Jointly developing and implementing industry standards for grievance and redressal
  • All industry to partner with national and state helplines.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following are the measures taken by government to protect consumers from exploitation?

  1. Providing trademarks like ISI, AGMARK and HALLMARK

  2. Providing consumer education

  3. Both A and B

  4. None
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The measures take up by government to protect consumers from exploitation includes providing trademarks like ISI, AGMARK for agricultural goods, and Hall mark for gold. It also provides consumer education and awareness through various means like customer care services and making it necessary to mentioning as much as possible information about the product on the wrapper or outer cover.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Some common ways by which consumers are exploited by manufacturers and traders due to lack of awareness include which of the following?

  1. underweight and Under-measurements

  2. sub-standard Quality

  3. high prices

  4. all of these
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The greedy practices followed by sellers to make extra profits as a result of lack of consumer awareness include underweight and under-measurements, poor quality goods, increased prices, black marketing, misleading advertisements to improve the sale of quality less goods, overcharging than the original.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer protection act is very important because it provides which of the following?

  1. the right to be protected against the marketing of goods which are hazardous to life and property

  2. the right to informed about the quality, quantity, potency, purity, standard and price

  3. the right to be assured, wherever possible access to a variety of goods at competitive prices

  4. all the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer Protection Act, 1986 is an act of parliament passed in the year 1986 to protect the interests of consumers in India. It is very important because of the following functions 

  • The right to be protected against the marketing of goods which are hazardous to life and property, 
  • The right to informed about the quality, quantity, potency, purity, standard and price of goods, 
  • The right to be assured, wherever possible access to a variety of goods at competitive prices.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Magna Carta of consumers is _________.

  1. WHO

  2. COPRA

  3. EXNORA

  4. FAO
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act, 1986 (COPRA) is an act of the Parliament  of India enacted in 1986 to protect the interests of consumers in India.  It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India. 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a use of the Consumer act?

  1. Marketing of goods

  2. Providing health education

  3. Creating awareness

  4. Food production
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is customer value?

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Customer value is defined as the difference between the benefits a customer gains from owning and/or using a product and the costs of obtaining the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

  1. A only

  2. B only

  3. None

  4. Both
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

In 1985, the United Nations adopted the UN guidelines to ensure _____.

  1. consumer protection

  2. consumer exploitation

  3. consumer support

  4. consumer awareness
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The original Guidelines for Consumer Protection were adopted by the United Nations in 1985, following a successful campaign initiated by Consumers International.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What was the result of 'Consumer Movement'?

  1. Pressure on business firms was built up

  2. Government took action against the interests of consumer

  3. There was no change in the attitude of the government

  4. Consumer started asking for cash memo
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation
  • Consumer Movement is nothing but consumers forming small groups to express their solidarity. 
  • Consumer Movement builds pressure on the firms or businesses for expressing their grievances.
  • A consumer group can also represent an individual consumer in the Consumer Courts.
Multiple choice business organisation and correspondence meaning and factors of business environment dimensions of business environment business environment and its dimensions business environment

Out of the following which is not classify as a political-legal factor in the external environment?

  1. European Union's directive on working hours

  2. Government policy on corporate taxes

  3. Regulatory requirements for the telecommunication industry

  4. Consumers' attitude towards the competition in the gas and electricity industries
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The consumer attitude and buying behavior are the marketing and promotional factors that play role in the external environment and will not classify as a legal-political external environment.

Multiple choice economics solution to basic economic problems under different economic systems supply curve and price determination in the market price mechanism and solutions supply

Consumer is regarded as a ____________ in a market economy.

  1. slave

  2. sovereign

  3. either A or B

  4. neither A nor B
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Consumer is regarded as a sovereign in a market economy since it is believed that the supreme power to control market lies in the hands of the consumers. Consumer is the king pin of the market.In a market economy, prices of the commodities in the market are affected by the forces of demand and supply which depends upon the purchasing power of the consumer that generates open competition in the market. Therefore, consumers are known as sovereign in the market.

Multiple choice economics solution to basic economic problems under different economic systems supply curve and price determination in the market price mechanism and solutions supply

___________ is a myth since the wants of the consumers are influenced by the producers through advertisement, propaganda and salesmanship.

  1. Production decisions

  2. Consumer sovereignty

  3. Optimum consumption set

  4. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

In price mechanism, the market decides the price of each and every commodity therefore producers become the price taker but they try to influence consumers by the way of advertisement, propaganda and salesmanship so that every consumer in the market become their customer which break the laws of consumer sovereignty in the economy. 

Multiple choice organization of commerce and management entrepreneurship opportunities for an entrepreneur small business and enterprises entrepreneurship development

Which of the following types of people believe in consumer sovereignty where they indulge excessively in providing customer services_______.

  1. Visionary

  2. Artiste

  3. Superstar

  4. Advisor
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

An advisor is a person with deep knowledge in a specific area. Advisor types of people believe in consumer sovereignty where they indulge excessively in providing customer services.

Multiple choice commercial studies concept of market and marketer meaning and importance of marketing meaning and definition of market introduction to marketing marketing environment meaning and definition of marketer role of marketing

In marketing, a distinctive group of consumers is known as ______.

  1. a class

  2. a segment

  3. an emerging market

  4. none of the above.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

In marketing, a segment refers to a distinct group of consumers who share similar needs, characteristics, or behaviors, allowing companies to target them effectively.