Commerce Accountancy · General Awareness

Consumer Protection and Commerce

1,245 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

E-Commerce PlatformsRetail Trade TypesConsumer Rights ProtectionUnfair Trade PracticesOmnichannel StrategiesTariff Impacts

Consumer Protection and Commerce Questions

Multiple choice organisation of commerce and management structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

Where buyers decide their own prices, such type of e-commerce is called _______.

  1. B2C

  2. B2B

  3. C2B

  4. None of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When buyers are carrying out the transactions between them, then this form of e-commerce is known as customer to customer e-business. Here, buyers or consumers communicate with each other on the given platform regarding buying and selling of products.

Multiple choice organisation of commerce and management structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

B2C commerce _______.

  1. includes services such as legal advice

  2. means only shopping for physical goods

  3. means only customers should approach customers to sell

  4. means only customers should approach business to buy
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

B2C commerce means transactions offered by business enterprises directly to customers. It includes services such as legal services and goods like clothes, shoes, camera, other accessories. In these transactions, customer is communicating directly to the business enterprise.

Multiple choice organisation of commerce and management structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

Business that originates from consumers and the ultimate destination is also consumers is known as ___________.

  1. B2B

  2. B2C

  3. C2C

  4. C2B
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In consumer to consumer (C2C) form of e-commerce, transactions takes place between the customers. For example: OLX is an application in which one customer uploads a photo of their used product which they want to sell and another person can purchase the product if it matches their requirement.

Multiple choice organisation of commerce and management structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

Digital products are best suited for B2C e-commerce because they __________________.

  1. Are commodity like products

  2. Can be mass-customized and personalized

  3. Can be delivered at the time of purchase

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Digital products are ideal for B2C e-commerce because they are easily customized, can be delivered instantly upon purchase, and are standardized, making them efficient to distribute.

Multiple choice organisation of commerce and management structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

Where buyers name their own prices, such type of e-commerce is called _______.

  1. B2C

  2. B2B

  3. C2B

  4. none of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

E-commerce activity where customers interact or trade with each other without involving any business enterprise. Here, buyers decide their own prices. Companies such as ebay are of e-commerce model.

Multiple choice organisation of commerce and management structure of business e-tailing e-advertising, e-marketing and e-security e-commerce and mobile commerce

The classification of E-commerce domain that involves business activated by the consumer and targeted to businesses is known as _______________.

  1. Business to Consumer (B2C)

  2. Consumer to Business (C2B)

  3. Consumer to Consumer (C2C)

  4. Business to Business (B2B)
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Consumer to business is a business model in which customer offers some product or services to a business enterprise. For example: when a consumer writes reviews  or when a consumer gives a useful idea for new product development, it comes under C2B form of e business.

Multiple choice organization of commerce and management emerging modes of services e-commerce and mobile commerce recent trends of business introduction to internet and e-commerce

Due to risks in online transactions, security and safety issues become most crucial concern in e-business.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The main drawback of e-business is that there remains a risk in online transactions as one cannot trust the person whom he has not seen. Safety is a main issue as personal information of buyer is always on threat as they can be used for any unlawful activities.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

M-commerce means ____________.

  1. Movable commerce

  2. Mobile commerce

  3. Movement commerce

  4. More commerce
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

M-commerce means mobile commerce i.e. commercial activities that takes place electronically by mobile phones. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Identify the latest concept in e-commerce ______________.

  1. B2B Commerce

  2. C2C Commerce

  3. B2C Commerce

  4. M-Commerce
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

M-commerce is a latest concept in e commerce. It means commerce activities that takes place through wireless handheld devices such as mobile phone. M-commerce enables users to access internet without finding a place to plug in. These transactions includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Choose the example of M-commerce from the following.

  1. Online shopping using a Personal Computer

  2. Online purchase of books using smartphone

  3. Paying by Plastic Card (Debit/Credit) at a restaurant

  4. Withdrawal of cash at ATM
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Online purchase of books using smartphone is a kind of M-commerce. M-commerce means commerce activities that takes place through wireless handheld devices such as mobile phone. These transactions also includes purchasing stocks, remitting money, this service is often referred as mobile banking.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Which among the following is true about the mobile app used in mobile phones?

  1. Customers using app are considered more loyal.

  2. Customers invest in saving and downloading app.

  3. Probability of purchase from the users of app is high.

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Mobile apps used by the customers makes them seem more loyal towards the application. Customers invest in savings and downloading app, it increase the wealth of app makers. Probability of purchase from the users of app is high, it also shows the interest of consumers in purchasing.

Multiple choice organization of commerce and management recent trends of business e-commerce and mobile commerce introduction to internet and e-commerce emerging modes of services

Phones with bigger screens enhance shopping experience. Is this true or false?

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

It is true that mobile phones having bigger screens enhance shopping experience as product's visibility increases, their design can be seen thoroughly. Big screens ensures clear visibility that increases the trust of consumer on the product.

Multiple choice classification of computer introduction to the information age physics

Which is not necessary when using bar codes in supermarkets?

  1. Point-of sale(POS) terminal

  2. Check digit on the bar code

  3. Price on the shelf

  4. Price on the goods

  5. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Price on the shelf is not necessary when using bar codes in supermarkets.

It also contains a check digit, so that the computer can validate that the data has been read in correctly. The barcode does not contain price. The price is held in the database instead. This makes it easy to change if there are special offers or prices go up.

The Universal Product Code (UPC) is a barcode symbol that is widely used in the United States, Canada, United Kingdom, Australia, New Zealand, in Europe and other countries for tracking trade items in stores.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

 Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Who can file a complaint?

  1. Any consumer

  2. Any registered consumer association

  3. Both a and b

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation
A complaint can be filed by:-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer.