Tag: grievance and need for redressal mechanism

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Questions Related to grievance and need for redressal mechanism

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A complaint can be made to a District forum when the value of the goods or services in question, along with the compensation claimed, does not exceeds Rs. 20 lakhs, hence above statement is false.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Under the consumer protection act, a complaint can be filed by a consumer for a defective goods and also for deficiency in service.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

 Before formally filing a Consumer Complaint, it is desired that the Consumer gives notice to the opposite party of the fact of any deficiency in service or of unfair trade practice etc to see if the trader is willing to make good the loss suffered by either replacing the commodity or returning the value of the purchase. If yes, the issue resolves then and there. But if the trader refuses or neglects here that the consumers needs to approach the Consumer Court.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Any _______ can file a compliant.

  1. consumer

  2. trader

  3. retailer

  4. seller
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Any consumer can file a compliant.A complaint can be filed by-
a) any consumer
b) any registered consumer association
c) The central or state government
d) A legal heir or representative of a deceased consumer

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

A National Consumer Council of India was formed in New Delhi in _________.

  1. 1988

  2. 1969

  3. 1970

  4. 1971
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A National Consumer Council of India was formed in New Delhi in 1988. This council was set up by the Consumer Protection Act. It helps to uphold the interest of the consumers. National Consumer Council also function to protect the rights of the consumers.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

If the amount claimed by a onsumer as compensation is Rs 89 lacs, the case under the Consumer Protection Act shall be filed with ________.

  1. District Consumer Redressal Forum

  2. State Consumer Disputes Redressal Commission

  3. National Consumer Disputes Redressal Commission

  4. Supreme Court
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Under the Consumer Protection Act (as amended), the State Commission handles cases where the value exceeds Rs 1 crore but is less than Rs 10 crore. 89 lacs falls under the District Commission jurisdiction in the original act, but modern amendments have shifted thresholds.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Which of the following schemes are popular for the case of baby food and tinned food items?

  1. Buy-back allowance

  2. Trading stamps

  3. Factory-in-pack premiums

  4. Money refund offer
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Factory-in-pack-premiums schemes are popular for the case of baby food and tinned food items. It arrives in a promotional form. Factory-in-pack--premiums can be defined as a way of packaging in which one product is packed with a sample, which is known as premium.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants
iv. Railways

  1. (i) and (ii)

  2. (i), (ii), and (iii)

  3. All of the above

  4. None of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

None of the following are out of the purview of the Consumer Protection Act
i. Doctors
ii. Advocates
iii. Practising Chartered Accountants

iv. Railways
Consumer Protection Act was enacted by the Government of India in order to protect the interests of the consumers.

Multiple choice organization of commerce and management grievance redressal mechanism grievance and need for redressal mechanism consumer protection commerce

Which of the following statements is true?

  1. A member of District Forum can hold office up to the age of 65 years

  2. A State Commission is established by the Central Govt.

  3. There can be only one District Forum in a district

  4. All of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A member of District Forum can hold office up to the age of 65 years- this statement is true. The first authority before whom a complaint may be filed by a consumer as per the Consumer Protection Act, 1986 is District forum. In 1986, it had jurisdiction to entertain complaints where the value of goods or services does not exceed Rs 500000 but now the limit is raised to 20 lakhs.