General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice

Which of the following could replace 'tactics' as used in the passage?

Directions: Read the following passage carefully and select the most suitable option according to the corresponding number in the passage.

You come across a number of people every day and many of them turn out to be difficult fellows. It is quite likely that you yourself are a tough nut to crack. How do you know whether somebody is a tough fellow or not? Just look around and spot those who are more demanding, aggressive, authoritative, intimidating, and unwilling to follow through or who are never happy. Such people are always there at your workplace and in your neighbourhood.  Handling such people may not be easy, but there are certain tactics one can adopt to win over such people.

First of all, give a patient hearing to them and understand what they have to say. If you are able to maintain your cool and stay polite and keep your conversation precise and to the point, even the toughest people won't get a chance to behave negatively. If the person whom you are talking to criticises you or passes sarcastic remarks on you, ensure that you focus on finding a solution and do not accept his inappropriate and indecent behaviour.

  1. threats

  2. devices

  3. strategies

  4. declarations
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In the passage, 'tactics' refers to methods one can adopt to handle difficult people. Strategies means planned methods or approaches, which is the closest synonym. Threats, devices, or declarations don't capture the sense of deliberate methods for dealing with challenging interpersonal situations.

Multiple choice

''You messages" are usually about

Directions: Read the passage given below and answer the question that follows by selecting the most appropriate option.
1.       Some researchers suggest that emotional intelligence can be leaned and strengthened, while others claim it is an inborn characteristic. The purpose for developing our emotional literacy is to precisely identify and communicate our feelings. When we do this we are helping nature fulfill its design for our feelings. We must know how we feel in order to be able to fill our emotional needs. And we must communicate our feelings in order to get the emotional support and understanding we need from others, as well as to show our emotional support and understanding to them.
2.         Also, one of the first steps to developing our emotional intelligence is to improve our emotional literacy. In other words, to improve our ability to identify our feelings by their specific names -, and the more specific we can be, the better. In the English language we have thousands of words which describe and identify our emotions, we just don't use many of them. If you are interested in working on your emotional literacy, the first step is to start using simple, three word sentences such as these : I feel sad. I feel motivated. I feel offended. I feel appreciated. I feel hurt. I feel disrespected. When we talk about our feelings using three word sentences we are sending what have been called "I messages". On the other hand, when we say things like ''You make me so jealous" we are sending a "you message". These "you messages" typically put the other person on the defensive, which hurts communication and relationships rather than helping.

  1. blaming others

  2. sympathising with the listener

  3. looking at issues from others' viewpoint

  4. blaming yourself
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The passage explicitly states: 'when we say things like You make me so jealous we are sending a you message. These you messages typically put the other person on the defensive'. When you tell someone 'You make me...' you are attributing responsibility and blame to them for your feelings. This is about blaming others rather than sympathizing, seeing others' viewpoints, or blaming yourself.

Multiple choice

"I messages" are usually about

Directions: Read the passage given below and answer the question that follows by selecting the most appropriate option.
1.       Some researchers suggest that emotional intelligence can be leaned and strengthened, while others claim it is an inborn characteristic. The purpose for developing our emotional literacy is to precisely identify and communicate our feelings. When we do this we are helping nature fulfill its design for our feelings. We must know how we feel in order to be able to fill our emotional needs. And we must communicate our feelings in order to get the emotional support and understanding we need from others, as well as to show our emotional support and understanding to them.
2.         Also, one of the first steps to developing our emotional intelligence is to improve our emotional literacy. In other words, to improve our ability to identify our feelings by their specific names -, and the more specific we can be, the better. In the English language we have thousands of words which describe and identify our emotions, we just don't use many of them. If you are interested in working on your emotional literacy, the first step is to start using simple, three word sentences such as these : I feel sad. I feel motivated. I feel offended. I feel appreciated. I feel hurt. I feel disrespected. When we talk about our feelings using three word sentences we are sending what have been called "I messages". On the other hand, when we say things like ''You make me so jealous" we are sending a "you message". These "you messages" typically put the other person on the defensive, which hurts communication and relationships rather than helping.

  1. others' business, i.e. 'gossip'

  2. expressing your views freely

  3. blaming others

  4. blaming yourself
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The passage explains that 'I messages' are simple three-word sentences like 'I feel sad, I feel motivated, I feel offended.' These are about expressing your own feelings and views directly and honestly. The passage contrasts these with 'you messages' which blame others. Option B correctly identifies that 'I messages' are about expressing your views freely. Option A (gossip) is incorrect. Option C (blaming others) describes 'you messages', not 'I messages'. Option D (blaming yourself) isn't mentioned.

Multiple choice

Which of the following is not the example of only upward Communication?

  1. Reports

  2. Interviews

  3. Grapevine

  4. Circulars
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Upward communication flows from subordinates to superiors. Reports are a classic example of upward communication where employees submit information to management. Interviews are typically horizontal or peer-to-peer communication, not exclusively upward. Grapevine represents informal communication across levels, while circulars are primarily downward from management to employees.

Multiple choice

Some people cannot hear and speak. Which of the following ways do they use to understand what others are saying? a. Lip movements
b. Manual alphabet
c. Facial expressions

  1. Only a

  2. Only b

  3. Only c

  4. Only a and b

  5. All of these
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

People who cannot hear and speak use manual alphabet and lip reading to understand what others are saying. Our facial expressions also convey our feelings. Therefore, this option is correct.

Multiple choice

Which of the following is not important for a successful interview?

  1. Interviewer must plan in advance.

  2. Interviewer’s approach must be formal.

  3. Proper rapport with the interviewee should be established.

  4. Interviewer must listen with understanding.

  5. An interview guide may be observed.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Interviewer’s approach must be friendly and informal. Initially friendly greetings in accordance with the cultural pattern of the interviewee should be exchanged and then the purpose of the interview should be explained.

Multiple choice

Which of these barriers to effective human communication occurs when the communicator's vocabulary is not understood by the majority of audience?

  1. Physical barriers

  2. Attitudinal barriers

  3. Ambiguity of words/phrases

  4. Presentation of information

  5. Physiological barriers
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Presentation of information is important to aid understanding. Simply put, the communicator must consider the audience before making the presentation itself and in cases where it is not possible the presenter can at least try to simplify his / her vocabulary so that the majority can understand.

Multiple choice

In an insurance, which of the following is the barrier to effective communication?

  1. Fair understanding of receiver's culture

  2. Impression created about the sender

  3. Fair amount of information

  4. Message conveyed through written channel
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Barriers to effective communication can arise at various steps of the process. Communication can get distorted because of the impression created about the sender, or because the message has been poorly designed, or because too much or too little has been conveyed, or because the sender has not understood the receiver‟s culture.