Interpersonal and Communication Skills

Directions: For the given question, select one entry for each blank from the corresponding column of choices. Fill all blanks to best complete the text.

Gossip is deeply a part of human _(i). Yet gossip is not inherently __(ii)_____. There is a positive side to casual talk .Knowing where to draw the line between harmless and harmful gossip is the key to avoiding victimizing others and being a victim yourself.

Instant messengers have replaced emails to a great extent in today's world. The youth now prefers on an instant messenger to an email to communicate. This has happened because of the animated nature of the messengers and various features blended in them. Users find it equally easy to use features like voice chat, conferencing, etc. However it is next to impossible to replace email with IM because the former still remains a formal and professional way to communicate and is less prone to unethical intervention.

What is the relationship between the two bold faced sentences?

The successful way of apology is that it

Directions: Read the following passage and answer the question.

I consider myself something of an authority on apologies, because a quick temper has provided me with plenty of opportunities to make them. In one of my earliest memories, my mother is telling me, “Don’t look at the ground when you say, ‘I’m sorry’. Hold your head up and look the person in the eye, so he’ll know you mean it”.
My mother thus conveyed the first principle of successful apology: it must be direct. You must never pretend to be doing something else. You do not leaf through a sheaf of correspondence,  while apologising to a subordinate after blaming her for a mistake that turned out to be your fault. You do not apologise to a hostess, whose guest of honour you insulted, by sending flowers the next day, without mentioning your bad behaviour.

Consider the following statements:

1. Presentations are not meant to change the point of view of the audience about the subject of the presentation.
2. Reciting of quotations in the presentation should be avoided as it makes the presentation appear superficial. Which of the statement(s) given above is/ are correct?

   Directions: Read the passage and answer the question.
   
   The art of effective presentation is the fruit of persistent efforts and practice. Your personality is reflected in your presentation. Adequate planning and preparation are essential for a successful presentation. A thorough preparation is the best antidote for nervousness. If a person is not successful in presenting his views and ideas then it will become the greatest obstacle in his career and life. People form a perception about how competent you are by how you present yourself when you stand and speak. A successful presentation can help a person in winning orders for the company he works for. Most people who work in organisations find that their effectiveness and success depend on their ability to organise their ideas and present them effectively. Delivering your message in person provides immediate feedback that helps you clarify points and answer questions. Oral presentations are often more persuasive. As far as possible, one should never read a presentation or memorise it. Then the presentation will lose flexibility and communication will suffer. The spoken word wields great power. Face-to-face interaction demands thinking and speaking. Anecdotes, quotations and humorous touches often make a presentation interesting. One may consult his notes frequently when he is making his presentation. This may create a feeling among listeners that the speaker has taken pains to prepare for the occasion. A positive response will be generated and the speaker will be heard with respect. Speaker’s enthusiasm and confidence can influence people to accept or reject an idea in a way that a written document cannot. A presentation should be persuasive and should change the audience’s attitude. The topic of the presentation must be interesting to the audience. The topic should be of interest to the speaker also otherwise he will go only through the motions of making a presentation. No perfunctory approach should ever be resorted to while making a presentation. It is very important that the speaker is perceived by the audience as credible and trustworthy.