General Awareness · Reasoning

Interpersonal and Communication Skills

2,145 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice

Consider the following statements:

  1. One of the drawbacks of presentations is that they fail to provide a feedback from the audience.
  2. While making a presentation one should, at times, refer to his written material. Which of the statement(s) given above is/ are correct?

    Directions: Read the passage and answer the question.

    The art of effective presentation is the fruit of persistent efforts and practice. Your personality is reflected in your presentation. Adequate planning and preparation are essential for a successful presentation. A thorough preparation is the best antidote for nervousness. If a person is not successful in presenting his views and ideas then it will become the greatest obstacle in his career and life. People form a perception about how competent you are by how you present yourself when you stand and speak. A successful presentation can help a person in winning orders for the company he works for. Most people who work in organisations find that their effectiveness and success depend on their ability to organise their ideas and present them effectively. Delivering your message in person provides immediate feedback that helps you clarify points and answer questions. Oral presentations are often more persuasive. As far as possible, one should never read a presentation or memorise it. Then the presentation will lose flexibility and communication will suffer. The spoken word wields great power. Face-to-face interaction demands thinking and speaking. Anecdotes, quotations and humorous touches often make a presentation interesting. One may consult his notes frequently when he is making his presentation. This may create a feeling among listeners that the speaker has taken pains to prepare for the occasion. A positive response will be generated and the speaker will be heard with respect. Speaker’s enthusiasm and confidence can influence people to accept or reject an idea in a way that a written document cannot. A presentation should be persuasive and should change the audience’s attitude. The topic of the presentation must be interesting to the audience. The topic should be of interest to the speaker also otherwise he will go only through the motions of making a presentation. No perfunctory approach should ever be resorted to while making a presentation. It is very important that the speaker is perceived by the audience as credible and trustworthy.

  1. Only 1

  2. Only 2

  3. Both 1 and 2

  4. Neither 1 nor 2
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Only the 2nd statement is mentioned in the passage.

Multiple choice

Which of the options best fits gap 14?

Directions: Complete the gaps with a suitable option from the given ones to form meaningful sentences.

Communication is----11--- important as food and clothing. They are needs not wants. Not only human beings but also animals and birds communicate in their own language. Animals communicate -------------12----------gestures, cry and fondling which --------13----non verbal. The nature of communication can be approached ---------14------ huge variety of functional and structural perspectives. A communication channel must have -----15------encoder and a decoder. The medium ---------16---------the code.

  1. from

  2. of

  3. by

  4. to
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

We need a word which means that an option is selected ‘from’ a set of options.

Multiple choice

Which of the options best fits gap 16?

Directions: Complete the gaps with a suitable option from the given ones to form meaningful sentences.

Communication is----11--- important as food and clothing. They are needs not wants. Not only human beings but also animals and birds communicate in their own language. Animals communicate -------------12----------gestures, cry and fondling which --------13----non verbal. The nature of communication can be approached ---------14------ huge variety of functional and structural perspectives. A communication channel must have -----15------encoder and a decoder. The medium ---------16---------the code.

  1. is

  2. are

  3. am

  4. will be

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The passage is in the present tense and medium is singular.

Multiple choice

Which of the options best fits gap 13?

Directions: Complete the gaps with a suitable option from the given ones to form meaningful sentences.

Communication is----11--- important as food and clothing. They are needs not wants. Not only human beings but also animals and birds communicate in their own language. Animals communicate -------------12----------gestures, cry and fondling which --------13----non verbal. The nature of communication can be approached ---------14------ huge variety of functional and structural perspectives. A communication channel must have -----15------encoder and a decoder. The medium ---------16---------the code.

  1. will be

  2. are

  3. is

  4. can be

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The ways to communicate are plural.

Multiple choice

Which of the options best fits gap 12?

Directions: Complete the gaps with a suitable option from the given ones to form meaningful sentences.

Communication is----11--- important as food and clothing. They are needs not wants. Not only human beings but also animals and birds communicate in their own language. Animals communicate -------------12----------gestures, cry and fondling which --------13----non verbal. The nature of communication can be approached ---------14------ huge variety of functional and structural perspectives. A communication channel must have -----15------encoder and a decoder. The medium ---------16---------the code.

  1. with

  2. through

  3. in

  4. by
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Here we need a preposition to explain the medium of communication. ‘With’ is used for gadgets. ‘In’ is used in expressions, not two-way communications.

Multiple choice

Which of the options best fits gap 11?

Directions: Complete the gaps with a suitable option from the given ones to form meaningful sentences.

Communication is----11--- important as food and clothing. They are needs not wants. Not only human beings but also animals and birds communicate in their own language. Animals communicate -------------12----------gestures, cry and fondling which --------13----non verbal. The nature of communication can be approached ---------14------ huge variety of functional and structural perspectives. A communication channel must have -----15------encoder and a decoder. The medium ---------16---------the code.

  1. really

  2. as

  3. also

  4. too
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Here we need a word that compares the importance of communication to food and clothing, and also completes the correlative ‘as important as’.

Multiple choice

Which of the options best fits gap 15?

Directions: Complete the gaps with a suitable option from the given ones to form meaningful sentences.

Communication is----11--- important as food and clothing. They are needs not wants. Not only human beings but also animals and birds communicate in their own language. Animals communicate -------------12----------gestures, cry and fondling which --------13----non verbal. The nature of communication can be approached ---------14------ huge variety of functional and structural perspectives. A communication channel must have -----15------encoder and a decoder. The medium ---------16---------the code.

  1. a

  2. the

  3. an

  4. many
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

‘An encoder and a decoder’ Encoder begins with a vowel sound and we always use ‘an’ before vowels.

Multiple choice semicolon punctuation english

Team interaction is a key ingredient of workplace culture: good communication between team members is essential for success.

Choose the option that best corrects the underlined word.

  1. culture;

  2. culture -

  3. culture ...

  4. NO CHANGE
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The given sentence describes two separate clauses that can exist independently. However, the use of colon (:) to join both the clauses is incorrect. A colon is generally used to introduce a list of items in a sentence.

 A semi colon (;) is used between two independent clauses when the coordinating conjunction is omitted. Thus, the correct answer should be Option A.
Option B - A hyphen is used for the formation of certain compound terms. For example, eye-opener, free-for-all etc.
Option C - An em dash(---) is used to create a strong break to show an interruption ,or a change of thought.


Multiple choice semicolon punctuation english

Communication is one of the most important soft skills - it is key to any work project.

Choose the option that best corrects the underlined words.

  1. skills, it is

  2. skills; it is

  3. skills: it is

  4. NO CHANGE
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation
The semi colon represents a longer pause than comma. It is used to separate clauses which are loosely connected in thought. As, the given sentence consists of clauses that are not strongly connected., a semi colon must be used to link them.
A colon is used between sentences grammatically correct but closely related.
The usage of an em dash will also be incorrect, it is used to set apart parenthetical phrases and clauses in a sentence.
Thus, the correct answer is Option B.
Multiple choice commercial applications verbal and non-verbal communication spoken (oral) and written communication written and oral communication ways of communicating non-verbal communication non-verbal communication and interpersonal skills

People often refer to their need for "personal space," which is also an important type of nonverbal communication.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

People often refer to their need for "personal space," which is also an important type of nonverbal communication- this is a true statement. Non verbal communication can be defined as a process of transmission of any information or idea with unspoken or unwritten message that uses body language.

Multiple choice commercial applications verbal and non-verbal communication spoken (oral) and written communication written and oral communication ways of communicating non-verbal communication non-verbal communication and interpersonal skills

Memo, Report, office order, Circulars, Staff, Newsletters, Fax etc. are the form of -

  1. Non-verbal Communication

  2. Written Communication

  3. Oral Communication

  4. Audio Visual Communication
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Memos, reports, and newsletters are all forms of written communication.

Multiple choice commercial applications verbal and non-verbal communication spoken (oral) and written communication written and oral communication ways of communicating non-verbal communication non-verbal communication and interpersonal skills

Which of the following is also known as diagonal communication.

  1. Informal communication

  2. Vertical flow of communication

  3. Horizontal flow of communication

  4. Crosswise communication
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

It is also known as lateral communication. Horizontal communication also can take oral or written form. Crosswise or Diagonal Communication: When information flows between or among the persons at different level who have no direct reporting relationship with each other, it is called diagonal or crosswise communication.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

Which of the following is NOT a barrier to effective communication?

  1. Filtering

  2. Channel richness

  3. Selective perception

  4. Language
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Filtering, selective perception, and language are all recognized barriers to effective communication. Channel richness refers to the capacity of a medium to convey information, which is a feature of the medium rather than a barrier.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

Failure to communicate effectively in organizations is also known as _________.

  1. flow of communication

  2. communication failures

  3. barriers to communication

  4. none of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In organizational theory, factors that hinder the successful exchange of information are collectively defined as barriers to communication.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

When receiver of communication starts evaluate before he listen fully, such barrier of communication known as ____________.

  1. distortion of information

  2. premature evaluation

  3. resistance to change

  4. perfunctory attention
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Premature evaluation occurs when a listener forms a judgment or conclusion before the speaker has finished their message, which often leads to misunderstanding.