General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice commercial applications verbal and non-verbal communication spoken (oral) and written communication written and oral communication ways of communicating non-verbal communication non-verbal communication and interpersonal skills

Which of the following is also known as diagonal communication.

  1. Informal communication

  2. Vertical flow of communication

  3. Horizontal flow of communication

  4. Crosswise communication
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

It is also known as lateral communication. Horizontal communication also can take oral or written form. Crosswise or Diagonal Communication: When information flows between or among the persons at different level who have no direct reporting relationship with each other, it is called diagonal or crosswise communication.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

Which of the following is NOT a barrier to effective communication?

  1. Filtering

  2. Channel richness

  3. Selective perception

  4. Language
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Filtering, selective perception, and language are all recognized barriers to effective communication. Channel richness refers to the capacity of a medium to convey information, which is a feature of the medium rather than a barrier.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

Failure to communicate effectively in organizations is also known as _________.

  1. flow of communication

  2. communication failures

  3. barriers to communication

  4. none of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In organizational theory, factors that hinder the successful exchange of information are collectively defined as barriers to communication.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

When receiver of communication starts evaluate before he listen fully, such barrier of communication known as ____________.

  1. distortion of information

  2. premature evaluation

  3. resistance to change

  4. perfunctory attention
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Premature evaluation occurs when a listener forms a judgment or conclusion before the speaker has finished their message, which often leads to misunderstanding.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

Failure to communicate effectively in organization is also known as ______________.

  1. Flow of communication

  2. Communication failures

  3. Barriers to communication

  4. None of above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Failure to communicate effectively in organization is also known as barriers to communication. Sometimes the message sent by sender does not reach the receiver in the same manner as it is expected by the sender due to some communication barriers. Thus it is necessary to identify the barriers of communication in order to facilitate effective communication process.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

The conflict that occurs when two or more senders give you incompatible directions is known as _______. 

  1. intersender conflict

  2. intrasender conflict

  3. interrole conflict

  4. person-role conflict
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Intersender conflict occurs when different people (senders) provide conflicting instructions to the same individual, making it impossible to satisfy all expectations simultaneously.

Multiple choice commercial applications communication in commercial organisations barriers to communication communication in a commercial organisation communication

Stage first of conflict process is 'an antecedent' conditions which comprises _______.

  1. communication

  2. structure

  3. personal variables

  4. all of these
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The first stage of the conflict process is 'potential opposition' or 'antecedent conditions', which includes communication, structure, and personal variables.

Multiple choice record management and office equipment business office - meaning, importance, functions and departments office management business organisation business studies office circulars concept of office management

________ allows group of people and individual in different locations to hold interactive meeting.

  1. Video Conferencing

  2. Fax

  3. Email

  4. Mail
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Video conferencing technology enables real-time visual and audio interaction between individuals or groups in different geographical locations.

Multiple choice elements of business advertising and brand promotion distinction between advertising and sales promotion meaning and importance of personal selling personal selling concept,types, objectives, advantages and criticism of advertising distinction between advertising and personal selling meaning, objectives, merits and demerits of advertising

Face to face conversation is one of the most important features of personal selling.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The core of personal selling is the direct, interpersonal interaction between the salesperson and the prospect, which is most effectively achieved through face-to-face conversation.

Multiple choice drama reading comprehension english

Which of the following is NOT a characteristic of a monologue?

  1. Speaker is present on stage

  2. Speaker is talking to the audience

  3. Speaker is giving a speech

  4. Speaker is talking to himself or herself
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A Monologue is a long, uninterrupted speech delivered by an individual character (mostly in a conversation). The speaker is seen speaking to directly to an audience or another character; revealing his thoughts and intentions. In this context, we can conclude that option D is the best answer to the question asked.

Multiple choice

Communication can be either Verbal, Non-Verbal or Both. A meeting is

  1. Verbal Only

  2. Non-Verbal Only

  3. Verbal & Non-Verbal

  4. Netiher Verbal or Non-Verbal
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

A meeting involves verbal communication through discussion and non-verbal communication through body language, seating arrangements, and facial expressions. Therefore, it is a combination of both.