General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice

Which of these forms of communication is extremely private and restricted?

  1. Interpersonal communication

  2. Intrapersonal communication

  3. Grapevine communication

  4. Small group communication

  5. Public communication
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Intrapersonal communication is extremely private and restricted to ourselves. It includes the silent conversations we have with ourselves, wherein we juggle roles between the sender and receiver who are processing our thoughts and actions. This process of communication, when analysed, can either be conveyed verbally to someone or stay confined as thoughts.

Multiple choice

In downward communication, which method may be used to prevent distortion of the actual information?

  1. Gossip

  2. Intrapersonal communication

  3. Horizontal communication

  4. Feedbacks

  5. Rhetoric
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Downward communication approach is used by the top level management to communicate to the lower levels. This is used to implement policies, guidelines, etc. In this type of organisational communication, distortion of the actual information occurs. This could be made effective by feedbacks.

Multiple choice

Communication helps in

  1. persuasion

  2. entertainment

  3. integration

  4. cultural promotion
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Communication serves multiple functions including persuasion, entertainment, integration, and cultural promotion. Among these, persuasion is often considered a fundamental purpose of communication - influencing attitudes, beliefs, and behaviors through strategic messaging. This aligns with communication theory's emphasis on persuasive appeals.

Multiple choice

Which of the following communications has an emotional appeal?

  1. Intrapersonal communication

  2. Interpersonal communication

  3. Group communication

  4. Mass communication
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Interpersonal communication has the strongest emotional appeal because it involves direct, face-to-face interaction between individuals. This allows for immediate emotional feedback, empathy, personal connection, and the full range of non-verbal cues (facial expressions, tone, body language) that convey emotion. Intrapersonal is self-talk, while group and mass communication are increasingly impersonal.

Multiple choice

Intrapersonal communication is

  1. person to person contact

  2. talking to oneself

  3. when more than two persons are involved

  4. none of these
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Intrapersonal communication is the internal dialogue that occurs within an individual - it's talking to oneself. This includes our thoughts, self-reflection, and internal processing of information. Option A describes interpersonal communication (person-to-person), and Option C describes group communication involving multiple people.

Multiple choice

Surveys show that companies that conduct training programs on communication skills for their employees continue to receive higher rate of customer complaints than companies that do not conduct such training programs. However, it is still in the best interest of companies and their employees to continue to conduct these training programs.

Which of the following best resolves the contradiction in the above argument?

  1. A marketing research institute determined that customer complaints lower the morale of the employees and reduce productivity.

  2. The R&D department feels that customer complaints are not an accurate reflection of the customers' satisfaction levels.

  3. A restaurant chain reports that customer complaints across its franchises declined once all its employees received basic communication skill training.

  4. Companies that require a higher level of customer interface regularly conduct communication skill programs, while the other companies rarely do.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

This provides an explanation for the continued pouring in of complaints despite training. A company with higher interactions with clients would get higher number of complaints and would need the training more than companies with little or no customer interaction.

Multiple choice

Imprecise Communication refers to

  1. It is time consuming

  2. It is not exactly communicated

  3. It is not properly retained

  4. None of these
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Imprecise communication means that it is not exactly communicated or not clearly understood. People usually take less care when speaking than when writing. Thus oral communication or spoken words tend to be imprecise than written communication. Often the exact point is lost in the mass of words. Thus, imprecise communication means that it is not exactly communicated.