General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice

Under quality of service, which of the following represents the knowledge of service providers and their ability to convey trust?

  1. Reliability

  2. Responsiveness

  3. Assurance

  4. Empathy
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Assurance refers to the knowledge, competence and courtesy of service providers and their ability to convey trust and confidence. It is given by the customer's evaluation of how well the service employee has understood needs and is capable of meeting them.

Multiple choice

What is the best way to start a conversation?

  1. By greetings

  2. By a question

  3. By nodding

  4. None of these
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The best way to start a conversation is 'by greeting' each other. For example, “Hello! How are you?” 

Multiple choice

In which of the following types of communication are emoticons most widely used?

  1. Presentations

  2. Chat rooms

  3. Face-to-face communication

  4. Telephone

  5. Video conferencing
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Emotions in virtual communication differ in a variety of ways from those in face-to-face interactions due to the characteristics of computer mediated communication (CMC). Emoticons, or emotional icons, can be used to display various types of emotions. Chat rooms are a type of virtual communication.

Multiple choice

In which of these types of communication, does body language plays an important role?

  1. Email communication

  2. Face-to-face communication

  3. Telephone communication

  4. Memorandum communication

  5. Forum boards
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Face-to-face communication helps to establish a personal connection and will help to sell the product or service to the customer. These interactions can portray a completely different message than written communication as tone, pitch, and body language is observed.

Multiple choice

Directions: Select the best option.

The most important thing to be kept in mind while taking part in a group discussion is not to ________.

  1. forebode

  2. gesticulate

  3. satisfice

  4. ensnare
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The correct answer is 'gesticulate' because it means to use exaggerated hand gestures, which is inappropriate in formal discussions. 'Forebode' means to predict or sense something bad, 'satisfice' means to accept an adequate option rather than optimal, and 'ensnare' means to trap or entangle - none of which relate to discussion behavior.

Multiple choice

E-mail refers to

Directions: Answer the given question based on the following passage:

CHECKING E-MAILS IN A MEETING NO-NO

Sure, checking the Black Berry and mobile phone every five seconds makes us feel productive. May be even uber-important And we all have been in meetings that drag on so long it feels like there aren’t enough tooth-picks on earth to keep the eyelids pried open. But when the boss is talking, don’t fiddle with your gadgets – even if it’s to conduct important business. And even if it’s to stay awake. It’s just rude and might cost you some career points.
Tom Borghesi whose firm recently queried executives on the growing practice of checking e-mail during business meetings. It might be becoming commonplace, but must be frowned. Common doesn’t add up to acceptable resources. The specialized staffing firm recently received 150responses from senior executives about their take on the trend. Eighty six percent said people they work with often check and respond to the e-mail during meetings, and 31 percent said that the practice is” never o.k.”

“It’s all about proper etiquette” Borghesi said. There are times it might be critical to respond to someone right away. But as a rule, when it comes to e-mail during meetings, less is better, if at all. If you know closing a deal or responding to a client can’t wait, then the meeting organizer know in advance that you might have to step out for a moment or two. Twenty three percent of senior executives agreed to briefly leave the meeting to respond to a pressing communiqué.

“The Black Berry and 24/7 e-mails have gotten us to the point where we think everything is so critical., “Borghesi said, “and it’s not.” Executives understand e-mail increasingly consumes “such a large volume of our day.”. Borghesi said, They might, however, be less tuned in to how they contribute to the problem by running meetings that stray off topic. Make sure the meeting is pertinent to the people attending, Make sure it should be to the point and start and stop on time so the perception is you are not wasting anyone’s time.

 

 

  1. electronic mail

  2. electrical mail

  3. electric mail
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

E-mail is an abbreviation for 'electronic mail,' which refers to messages distributed electronically from one computer user to one or more recipients via a network. The other options (electrical mail, electric mail) are incorrect terms.

Multiple choice

Black Berry is a

Directions: Answer the given question based on the following passage:

CHECKING E-MAILS IN A MEETING NO-NO

Sure, checking the Black Berry and mobile phone every five seconds makes us feel productive. May be even uber-important And we all have been in meetings that drag on so long it feels like there aren’t enough tooth-picks on earth to keep the eyelids pried open. But when the boss is talking, don’t fiddle with your gadgets – even if it’s to conduct important business. And even if it’s to stay awake. It’s just rude and might cost you some career points.
Tom Borghesi whose firm recently queried executives on the growing practice of checking e-mail during business meetings. It might be becoming commonplace, but must be frowned. Common doesn’t add up to acceptable resources. The specialized staffing firm recently received 150responses from senior executives about their take on the trend. Eighty six percent said people they work with often check and respond to the e-mail during meetings, and 31 percent said that the practice is” never o.k.”

“It’s all about proper etiquette” Borghesi said. There are times it might be critical to respond to someone right away. But as a rule, when it comes to e-mail during meetings, less is better, if at all. If you know closing a deal or responding to a client can’t wait, then the meeting organizer know in advance that you might have to step out for a moment or two. Twenty three percent of senior executives agreed to briefly leave the meeting to respond to a pressing communiqué.

“The Black Berry and 24/7 e-mails have gotten us to the point where we think everything is so critical., “Borghesi said, “and it’s not.” Executives understand e-mail increasingly consumes “such a large volume of our day.”. Borghesi said, They might, however, be less tuned in to how they contribute to the problem by running meetings that stray off topic. Make sure the meeting is pertinent to the people attending, Make sure it should be to the point and start and stop on time so the perception is you are not wasting anyone’s time.

 

 

  1. smart cameras

  2. smart phone

  3. smart e-mails
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

BlackBerry is a brand of smartphone devices, as mentioned in the passage about checking emails during meetings. The passage refers to 'checking the Black Berry and mobile phone' indicating it is a type of phone, not a camera or email service.

Multiple choice

Communiqué refers to

Directions: Answer the given question based on the following passage:

CHECKING E-MAILS IN A MEETING NO-NO

Sure, checking the Black Berry and mobile phone every five seconds makes us feel productive. May be even uber-important And we all have been in meetings that drag on so long it feels like there aren’t enough tooth-picks on earth to keep the eyelids pried open. But when the boss is talking, don’t fiddle with your gadgets – even if it’s to conduct important business. And even if it’s to stay awake. It’s just rude and might cost you some career points.
Tom Borghesi whose firm recently queried executives on the growing practice of checking e-mail during business meetings. It might be becoming commonplace, but must be frowned. Common doesn’t add up to acceptable resources. The specialized staffing firm recently received 150responses from senior executives about their take on the trend. Eighty six percent said people they work with often check and respond to the e-mail during meetings, and 31 percent said that the practice is” never o.k.”

“It’s all about proper etiquette” Borghesi said. There are times it might be critical to respond to someone right away. But as a rule, when it comes to e-mail during meetings, less is better, if at all. If you know closing a deal or responding to a client can’t wait, then the meeting organizer know in advance that you might have to step out for a moment or two. Twenty three percent of senior executives agreed to briefly leave the meeting to respond to a pressing communiqué.

“The Black Berry and 24/7 e-mails have gotten us to the point where we think everything is so critical., “Borghesi said, “and it’s not.” Executives understand e-mail increasingly consumes “such a large volume of our day.”. Borghesi said, They might, however, be less tuned in to how they contribute to the problem by running meetings that stray off topic. Make sure the meeting is pertinent to the people attending, Make sure it should be to the point and start and stop on time so the perception is you are not wasting anyone’s time.

 

 

  1. a brief report

  2. a small area

  3. less members
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A communiqué refers to a brief report, statement, or message, typically an official communication. In the passage context, it refers to an urgent message that requires stepping out of a meeting to respond. The other options (small area, less members) do not fit the context.

Multiple choice

Frowned means

Directions: Answer the given question based on the following passage:

CHECKING E-MAILS IN A MEETING NO-NO

Sure, checking the Black Berry and mobile phone every five seconds makes us feel productive. May be even uber-important And we all have been in meetings that drag on so long it feels like there aren’t enough tooth-picks on earth to keep the eyelids pried open. But when the boss is talking, don’t fiddle with your gadgets – even if it’s to conduct important business. And even if it’s to stay awake. It’s just rude and might cost you some career points.
Tom Borghesi whose firm recently queried executives on the growing practice of checking e-mail during business meetings. It might be becoming commonplace, but must be frowned. Common doesn’t add up to acceptable resources. The specialized staffing firm recently received 150responses from senior executives about their take on the trend. Eighty six percent said people they work with often check and respond to the e-mail during meetings, and 31 percent said that the practice is” never o.k.”

“It’s all about proper etiquette” Borghesi said. There are times it might be critical to respond to someone right away. But as a rule, when it comes to e-mail during meetings, less is better, if at all. If you know closing a deal or responding to a client can’t wait, then the meeting organizer know in advance that you might have to step out for a moment or two. Twenty three percent of senior executives agreed to briefly leave the meeting to respond to a pressing communiqué.

“The Black Berry and 24/7 e-mails have gotten us to the point where we think everything is so critical., “Borghesi said, “and it’s not.” Executives understand e-mail increasingly consumes “such a large volume of our day.”. Borghesi said, They might, however, be less tuned in to how they contribute to the problem by running meetings that stray off topic. Make sure the meeting is pertinent to the people attending, Make sure it should be to the point and start and stop on time so the perception is you are not wasting anyone’s time.

 

 

  1. regard with approval

  2. regard with disapproval

  3. do not regard
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

In the phrase 'It might be becoming commonplace, but must be frowned,' 'frowned' means regarded with disapproval. The passage discusses how checking emails during meetings is becoming common but is rude and unprofessional behavior, thus it should be disapproved of, not approved or ignored.

Multiple choice

What is the title for the given passage?

Directions: Answer the given question based on the following passage:

CHECKING E-MAILS IN A MEETING NO-NO

Sure, checking the Black Berry and mobile phone every five seconds makes us feel productive. May be even uber-important And we all have been in meetings that drag on so long it feels like there aren’t enough tooth-picks on earth to keep the eyelids pried open. But when the boss is talking, don’t fiddle with your gadgets – even if it’s to conduct important business. And even if it’s to stay awake. It’s just rude and might cost you some career points.
Tom Borghesi whose firm recently queried executives on the growing practice of checking e-mail during business meetings. It might be becoming commonplace, but must be frowned. Common doesn’t add up to acceptable resources. The specialized staffing firm recently received 150responses from senior executives about their take on the trend. Eighty six percent said people they work with often check and respond to the e-mail during meetings, and 31 percent said that the practice is” never o.k.”

“It’s all about proper etiquette” Borghesi said. There are times it might be critical to respond to someone right away. But as a rule, when it comes to e-mail during meetings, less is better, if at all. If you know closing a deal or responding to a client can’t wait, then the meeting organizer know in advance that you might have to step out for a moment or two. Twenty three percent of senior executives agreed to briefly leave the meeting to respond to a pressing communiqué.

“The Black Berry and 24/7 e-mails have gotten us to the point where we think everything is so critical., “Borghesi said, “and it’s not.” Executives understand e-mail increasingly consumes “such a large volume of our day.”. Borghesi said, They might, however, be less tuned in to how they contribute to the problem by running meetings that stray off topic. Make sure the meeting is pertinent to the people attending, Make sure it should be to the point and start and stop on time so the perception is you are not wasting anyone’s time.

 

 

  1. Office etiquette

  2. It's all about Manners

  3. Career Advice
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The passage title 'CHECKING E-MAILS IN A MEETING NO-NO' discusses workplace behavior and specifically mentions that checking email during meetings 'might cost you some career points.' Among the options, 'Career Advice' best fits this theme of professional behavior guidance.

Multiple choice

Fiddle also refers to musical instrument named

Directions: Answer the given question based on the following passage:

CHECKING E-MAILS IN A MEETING NO-NO

Sure, checking the Black Berry and mobile phone every five seconds makes us feel productive. May be even uber-important And we all have been in meetings that drag on so long it feels like there aren’t enough tooth-picks on earth to keep the eyelids pried open. But when the boss is talking, don’t fiddle with your gadgets – even if it’s to conduct important business. And even if it’s to stay awake. It’s just rude and might cost you some career points.
Tom Borghesi whose firm recently queried executives on the growing practice of checking e-mail during business meetings. It might be becoming commonplace, but must be frowned. Common doesn’t add up to acceptable resources. The specialized staffing firm recently received 150responses from senior executives about their take on the trend. Eighty six percent said people they work with often check and respond to the e-mail during meetings, and 31 percent said that the practice is” never o.k.”

“It’s all about proper etiquette” Borghesi said. There are times it might be critical to respond to someone right away. But as a rule, when it comes to e-mail during meetings, less is better, if at all. If you know closing a deal or responding to a client can’t wait, then the meeting organizer know in advance that you might have to step out for a moment or two. Twenty three percent of senior executives agreed to briefly leave the meeting to respond to a pressing communiqué.

“The Black Berry and 24/7 e-mails have gotten us to the point where we think everything is so critical., “Borghesi said, “and it’s not.” Executives understand e-mail increasingly consumes “such a large volume of our day.”. Borghesi said, They might, however, be less tuned in to how they contribute to the problem by running meetings that stray off topic. Make sure the meeting is pertinent to the people attending, Make sure it should be to the point and start and stop on time so the perception is you are not wasting anyone’s time.

 

 

  1. piano

  2. guitar

  3. violin
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The word 'fiddle' is used in the passage meaning 'to play with' gadgets. As general knowledge, 'fiddle' also refers to a violin (a musical instrument). This is testing vocabulary/knowledge beyond the passage context.

Multiple choice

At your workplace, your colleague asks your opinion about an issue. What will you do?

  1. Try to give him an idealistic viewpoint.

  2. First observe the opinions of other people, then give your opinion accordingly.

  3. Present your view in a straightforward and realistic way.

  4. Give him a diplomatic answer.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The best way to deal with this situation is to present your opinion in a straightforward and realistic way. Relying on others' point of view shows your lack of confidence. Diplomatic answers are not going to help him in any way. Idealistic options may or may not be possible for him. Hence, it is the right answer.

Multiple choice

Directions: Fill in the blank with the appropriate option.

Try to ....... a native speaker to talk to you so that you can record the conversation.

  1. influence

  2. persuade

  3. encourage

  4. impress
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

'Persuade' means to convince someone to do something through reasoning or argument. The context suggests convincing a native speaker to help with language learning. 'Influence' is too general, 'encourage' is weaker than persuade, and 'impress' means to create admiration rather than convince someone to take action.