General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice technology operating systems

what is the procedure for Conferencing call ?

  1. Agent need to paste the number they want to Conference and click on tools and select personal phone features

  2. Agent need to paste the number they want to Conference and click on Conference option

  3. We cannot conference

  4. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

To conference a call in Avaya systems, the agent pastes the number they want to conference and clicks the Conference option. This initiates a three-way call. The other options are incorrect - Tools > Personal Phone Features is for settings, not conferencing.

Multiple choice technology operating systems

How do associates transfer the calls ?

  1. Agent need to paste the number they want to transfer and click on Enhance Transfer option

  2. Agent need to click on speed dial

  3. Agent need to click on conference button

  4. None of the Above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The Enhanced Transfer option is used to transfer calls to another number. The agent pastes the destination number and clicks Enhanced Transfer to initiate the transfer. Speed dial and conference are separate features with different purposes.

Multiple choice

Which of the following is a technique used to address stuttering?

  1. Purposeful speech

  2. Practical speech

  3. Delayed speech

  4. Prolonged speech
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Prolonged speech is a well-established therapeutic technique for stuttering involving slowed speech rate with gentle voice onset and continuous phonation. This helps break the rapid, tense speech pattern characteristic of stuttering. Purposeful, practical, and delayed speech are not standard terminology in stuttering treatment.

Multiple choice

Directions: Select the option that expresses the central idea in the most clear, concise and correct manner.

  1. Now having recognised play as a goodwill gesture, it helps in improving relations.

  2. Now by recognising play as a goodwill gesture, it helps in improving relations.

  3. Now recognition of play as a goodwill gesture helps in improving relations.

  4. Recognition of play now as a goodwill gesture helps in improving relations.

  5. Now play being recognized as a goodwill gesture helps in improving relations.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

 Recognition ...now...helps

Multiple choice

Gestures cannot be used in

  1. oral communication

  2. body language

  3. written communication

  4. informal communication
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Gestures can be used for non-verbal communication and written communication is a means of verbal communication. Hence, gestures cannot be used for written communication.

Multiple choice

Seven C's of effective communication do not include

  1. consideration of sender

  2. courtesy towards recipient

  3. correctness of facts

  4. concreteness in presentation
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

 Seven C's of effective communication are:

  1. Clarity of expression
  2. Completeness of information
  3. Conciseness of message
  4. Concreteness in presentation
  5. Courtesy towards recipient
  6. Correctness of facts
  7. Consideration for the receiver 
Multiple choice

A good communicator for his listener is the one who

  1. circulates complete information

  2. distributes complete statistics

  3. circulates evidence in brief

  4. who repeats the facts
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A good communicator must provide complete information to ensure the listener fully understands the message. Incomplete information can lead to confusion, misunderstandings, or incorrect actions. Broadcasting complete information builds trust and clarity.

Multiple choice

Which of the following statemets is true?

  1. communicator should have loud voice

  2. communicator must be soft spoken

  3. communicator must have deep knowledge

  4. communicator must be attractive
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

While voice volume and speaking style matter, deep knowledge of the subject is fundamental for effective communication. Without substantive knowledge, a communicator cannot provide accurate, valuable, or meaningful information regardless of other attributes.

Multiple choice

“Audio-conferencing” may be classified among the following types of communication

  1. two sided non-verbal

  2. one sided non-verbal

  3. two sided verbal

  4. one sided verbal
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Audio-conferencing involves verbal communication (spoken words) between two or more parties, making it two-sided verbal communication. Participants can speak and listen, creating a two-way verbal exchange. It is not non-verbal, nor one-sided.

Multiple choice

For effective communication, which of the following should be given priority?

  1. objectives of the communication

  2. mode of feedback

  3. length of message

  4. selection of the means of the communication
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The objectives of communication must be prioritized because they determine the purpose, scope, and desired outcome of the message. Without clear objectives, the mode of feedback, message length, or communication channel cannot be effectively selected.

Multiple choice

Which of the following is less important in context of effective communication?

  1. command over many languages

  2. control on content to be transmitted

  3. fast typing speed

  4. attractive personality of the speaker
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

While an attractive personality may help capture initial attention, effective communication primarily depends on substantive factors like content knowledge, clear articulation, and audience understanding. Command over many languages or fast typing skills are more functional than personality appeal.

Multiple choice

The nature of communication can be expressed as a process of

  1. discussion

  2. interaction or exchange of ideas

  3. establishing mutual relationship

  4. all the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Communication encompasses all these aspects: it involves discussion (exchanging ideas through dialogue), interaction or exchange of ideas (the core process), and establishing mutual relationships (building understanding between parties). All three describe valid facets of communication.

Multiple choice

Which of the following will not hamper effective communication in the class?

  1. A lengthy statement

  2. An ambiguous statement

  3. A precise statement

  4. A statement which allows the listeners to draw their own conclusions
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

A precise statement (Option C) enhances rather than hampers effective communication. Clarity and specificity help listeners understand the intended message accurately. Lengthy statements (A) can cause listener fatigue, ambiguous statements (B) create confusion, and statements allowing multiple interpretations (D) may lead to misunderstanding.