General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice softskills communication

If you post on a board and your recipient posts, "you have pm", what do they mean?

  1. You are a "pivotal messenger"

  2. You have a "para military" style to your postings

  3. You need to "post message" back

  4. They have sent you a "private message" or email
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

PM stands for private message. When someone posts you have PM, they're letting you know they've sent you a private message or email through the platform's messaging system. Option D correctly interprets this. The other options are incorrect interpretations of the PM abbreviation.

Multiple choice softskills communication

Ones relationship with colleagues or others.

  1. Rapport

  2. Reputation

  3. Repertoire

  4. Rivalry
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Rapport refers to a harmonious relationship characterized by mutual understanding and trust, making option A correct. Reputation is what others think of you. Repertoire refers to a range of skills or works. Rivalry suggests competition rather than harmony.

Multiple choice softskills communication

When should you practice active listening skills ?

  1. When you encounter new ideas.

  2. When you sense the other person is not verbalizing their problem.

  3. During conversation.

  4. All of the above.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Active listening is a versatile skill that should be applied throughout any conversation to ensure mutual understanding. While particularly useful for new ideas or non-verbalized problems, its general application during conversation is the most encompassing correct answer.

Multiple choice softskills communication

Which of the following is an example of listening for meaning ?

  1. Writing down everything the person says to read later.

  2. Jotting down major points of the discussion to read later.

  3. Paying full attention to nonverbal clues and the tone of the person's voice.

  4. Asking several clarifying questions, interrupting if necessary.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Listening for meaning involves going beyond the literal words to understand the speaker's emotions and intent. Paying attention to nonverbal cues and tone provides the context necessary to grasp the true meaning of the message.

Multiple choice softskills communication

Active listening is effective in all of the following situations except:

  1. To establish trust between people.

  2. When brainstorming ideas.

  3. As a way of trying to understanding the speaker's point of view.

  4. None of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Active listening is effective for building trust (option A), during brainstorming (option B) to encourage participation, and for understanding the speaker's viewpoint (option C). Since it's effective in ALL these situations, the correct answer is 'None of the above' - meaning there's no exception where active listening isn't effective among the given choices.

Multiple choice softskills communication

Effective feedback should:

  1. Be descriptive rather than evaluative.

  2. Be evaluative rather than descriptive.

  3. Both 1 and 2

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Effective feedback should be descriptive (specific, observable facts) rather than evaluative (judgmental labels). Descriptive feedback tells the recipient what they did and its impact, allowing them to decide how to improve. Evaluative feedback (like 'that was bad') triggers defensiveness and doesn't guide improvement. The communication principle 'be descriptive, not evaluative' is a fundamental guideline.

Multiple choice softskills communication

When greeting someone for the first time, a cupped handshake (in which my left hand covers the normal handshake) is a good way to show my sincerity and interest.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A cupped handshake (left hand covering the clasped hands) can be seen as overly intimate or inappropriate in many professional or first-meeting contexts. Standard etiquette dictates a firm, brief handshake with direct eye contact for introductions, without the left hand covering gesture, which may appear condescending or overly familiar.

Multiple choice softskills communication

Who extends a hand for a handshake first?

  1. The man, always

  2. The older person, regardless of gender

  3. Doesn't matter, but what matters is that someone does it to properly greet a new acquaintance

  4. The host, who establishes proper "territory" first
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Traditional handshake etiquette holds that the host should extend their hand first, as a gesture of welcome. This establishes the host's role in setting the tone for the interaction. Modern etiquette is more flexible, but the host-first approach remains a standard guideline.

Multiple choice softskills communication

What does this mean in corporate speak-- power to the elbow??????

  1. misuse your power in the company

  2. misbehaving with the juniors

  3. getting additional backup information to make your case stronger

  4. don't know about your work
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

'Power to the elbow' means getting extra support, resources, or information to strengthen your position or argument. It's about gathering ammunition (evidence, data, allies) to make your case more compelling, not about misusing power or misbehaving - those would be abuse of authority or insubordination.

Multiple choice softskills communication

What does this mean in corporate speak-- touch base????????

  1. to stay grounded

  2. not to misuse power at work

  3. don't fly high with little success at work

  4. a desire to meet up with a colleague to discuss progress
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

'Touch base' is a casual business idiom meaning to make contact with someone, typically to discuss progress, share updates, or reconnect on a project. It's about communication and coordination, not literally staying grounded (that's 'stay grounded'), avoiding arrogance ('stay humble'), or any reference to flying.

Multiple choice technology

What’s an effective way to send a message to a number of people and show only one person’s name in the sent message TO field?

  1. Use a distribution list.

  2. Send the message over and over and over.

  3. Use the Bcc field.

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The Bcc (Blind Carbon Copy) field allows you to send a message to multiple recipients while only showing one recipient's name in the TO field. Bcc recipients are hidden from each other, maintaining privacy when you need to email a group without exposing their email addresses.

Multiple choice technology

When should internal communications be sent?

  1. Every call

  2. When the OPM asks

  3. What is a communication?

  4. When an OM says to
Reveal answer Fill a bubble to check yourself
A,B Correct answer
Explanation

Internal communications should occur consistently during every support interaction and whenever specifically requested by management (OPM). This ensures documentation flow and keeps stakeholders informed without requiring special triggers.

Multiple choice technology testing

One person has been dominating the current software process improvement meeting. Which of the following techniques should the facilitator use to bring other team members into the discussion?

  1. Confront the person and ask that other team members be allowed to express their opinions.

  2. Wait for the person to pause, acknowledge the person’ s opinion, and ask for someone else’ s opinion.

  3. Switch the topic to an issue about which the person does not have a strong opinion.

  4. Express an opinion that differs from the person’ s opinion in order to encourage others to express their ideas.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

An effective facilitator manages dominating individuals non-confrontationally. Waiting for a pause, acknowledging their input, and actively inviting other team members to speak redirects the discussion smoothly. Confrontation, changing topics abruptly, or expressing opposing views to provoke others can disrupt the meeting's collaborative atmosphere.

Multiple choice technology architecture

The Indirection Pattern helps:

  1. Avoid direct coupling

  2. Maintain low coupling and high reusability

  3. None of the above

  4. Both A and B
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The Indirection pattern supports low coupling and reusability by assigning responsibility to an intermediate object that mediates between other components. This avoids direct coupling between components, making the system more flexible and reusable. Option D correctly captures both benefits.