Multiple choice technology operating systems

How do associates transfer the calls ?

  1. Agent need to paste the number they want to transfer and click on Enhance Transfer option

  2. Agent need to click on speed dial

  3. Agent need to click on conference button

  4. None of the Above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The Enhanced Transfer option is used to transfer calls to another number. The agent pastes the destination number and clicks Enhanced Transfer to initiate the transfer. Speed dial and conference are separate features with different purposes.

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