Multiple choice technology operating systems

How do we put customer on hold ?

  1. Need to press mute button

  2. Agent need to press hold button

  3. Agent need to click on audio button and than click on audio option

  4. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

To place a customer call on hold, the agent must press the dedicated hold button. Pressing mute only silences the agent's microphone but does not put the customer on hold, and audio menus are typically for hardware adjustments rather than line control.

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