Multiple choice technology operating systems

What is the procedures followed to put customer on Mute?

  1. Agent need to press mute button

  2. Agent need to do not press mute button

  3. Agent nedd to click on Audio and than select volumte and ringer settings

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Pressing the mute button is the standard procedure to mute a caller in agent communication systems. Options instructing not to press it, or to navigate complex audio volume/ringer settings, are incorrect because volume settings control local playback levels rather than muting the microphone channel.

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