Multiple choice technology operating systems

How can an associate identify previous dialed numbers?

  1. Agent need to click on audio button and than click on audio monitor

  2. Agent need to click view icon

  3. Agent can click on Contact history and can redial numbers

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Contact history is the standard feature in call center software (like Avaya) that maintains a log of previously dialed numbers. Associates can click on Contact History to view past calls and redial numbers directly from that list. The other options refer to unrelated functions.

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