How can an agent identify there IPLC# ?
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Dial *06 on deskphone
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Dial *77 on deskphone
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Dial *88 on desk phone
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Dial *80 on desk phone
Reveal answer
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B
Correct answer
Explanation
In telecommunications systems, agents can identify their IPLC (International Private Leased Circuit) number by dialing *77 on their deskphone. This code provides direct access to circuit identification information. Alternative codes like *06, *88, or *80 are used for different system functions.
AI explanation
In this call-center environment, an agent can identify their IPLC# (internal phone/line code) by dialing the specific feature code *77 on their deskphone, which is the number configured to announce or display that identifier. The other star codes are mapped to different phone features, not this lookup function.