General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice
  1. is transmitted slowly and clearly.

  2. reaches the receiver and is understood as intended by the sender.

  3. reaches the receiver completely.

  4. if it is delivered in calm and peaceful atmosphere.

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Communication is effective only when it reaches the receiver AND is understood as intended by the sender (Option B). Merely transmitting (C) is insufficient - the receiver must comprehend the message accurately. Speed (A) and atmosphere (D) are secondary to understanding.

Multiple choice
  1. develop a message

  2. encode a message

  3. transmit a message

  4. all of the above

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A messenger's work encompasses multiple functions: developing (creating/formulating) the message, encoding (converting it to transmittable form), and transmitting (sending) it. All these functions are part of the messenger's role in the communication process.

Multiple choice
  1. Both statements are correct

  2. Only statement 2 is correct

  3. Only statement 1 is correct

  4. Both statements are wrong

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Statement 1 is correct - informal communication is indeed called 'grapevine' communication, referring to unofficial information networks. Statement 2 is incorrect because face-to-face interaction is NOT necessary for effective communication - written, telephone, or digital communication can be equally effective. Physical proximity is not required for understanding.

Multiple choice
  1. verbal / oral

  2. written

  3. gestural

  4. all of the above

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Communication media encompasses all methods of transmitting messages: verbal/oral communication (speaking), written communication (text), and gestural communication (body language, signs). Different situations require different media, and all are valid forms of communication.

Multiple choice
  1. To think

  2. To care

  3. To share

  4. To feel

  5. To translate

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Communication (from Latin commūnicāre, meaning to share ) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or a group of living creatures.

Multiple choice
  1. Body language

  2. Unconscious communication

  3. Haptics

  4. Sign language

  5. Pidgin

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Unconscious (or intuitive) communication is the subtle, unintentional, unconscious cues that provide information to another individual. It can be verbal (speech patterns, physical activity while speaking, or the tone of voice of an individual) or it can be nonverbal (facial expressions and body language). Some psychologists instead use the term honest signals because such cues are involuntary behaviors that often convey emotion whereas body language can be controlled.

Multiple choice
  1. Presentations

  2. Borum Boards

  3. Contact calls

  4. Small talk

  5. Suggestion Box

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Small talk is an informal type of discourse that does not cover any functional topics of conversation or any transactions that need to be addressed. Small talk is conversation for its own sake. The ability to conduct small talk is a social skill; hence, small talk is some type of social communication.

Multiple choice
  1. talking to oneself

  2. person to person contact

  3. one person talking to a large audience

  4. number of persons interacting at the same time

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Correct option is (2).

Multiple choice
  1. support

  2. sympathy

  3. bonding

  4. action-plan

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Rapport means a harmonious relationship characterized by understanding, trust, and mutual communication. Bonding correctly captures this sense of building a positive connection and relationship with clients.

Multiple choice
  1. pledges

  2. speeches

  3. bargaining

  4. disputes

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

'Negotiations' refers to discussions aimed at reaching agreements through bargaining and compromise. In important meetings, parties negotiate to find mutually acceptable solutions. Option C correctly identifies this meaning of give-and-take discussions.

Multiple choice
  1. Voting software

  2. Policy formation software

  3. Brainstorming software

  4. Decision networks

  5. Query support

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Brainstorming software may be used at any stages of the proceedings but is particularly valuable at early stages when members of the group need to think and converse freely on issues.

Multiple choice
  1. Electronic Communication

  2. Interpersonal Networking

  3. Formal Interpersonal Procedures

  4. Formal Impersonal Approaches

  5. Initiation Stage

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

It includes informal discussions with team members and those outside the project who may have experience or insight that can assist team members.

Multiple choice
  1. Inner discourse

  2. Dialogical self

  3. Face-to-face interaction

  4. Intrapersonal communication

  5. Interpersonal communication

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Intrapersonal communication is a communicator's internal use of language or thought. It can be useful to envision intrapersonal communication occurring in the mind of the individual in a model which contains a sender, receiver and feedback loop.