General Awareness · Reasoning
Interpersonal and Communication Skills
2,187 Questions
Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.
Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking
Interpersonal and Communication Skills Questions
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is transmitted slowly and clearly.
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reaches the receiver and is understood as intended by the sender.
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reaches the receiver completely.
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if it is delivered in calm and peaceful atmosphere.
B
Correct answer
Explanation
Communication is effective only when it reaches the receiver AND is understood as intended by the sender (Option B). Merely transmitting (C) is insufficient - the receiver must comprehend the message accurately. Speed (A) and atmosphere (D) are secondary to understanding.
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develop a message
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encode a message
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transmit a message
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all of the above
D
Correct answer
Explanation
A messenger's work encompasses multiple functions: developing (creating/formulating) the message, encoding (converting it to transmittable form), and transmitting (sending) it. All these functions are part of the messenger's role in the communication process.
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Both statements are correct
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Only statement 2 is correct
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Only statement 1 is correct
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Both statements are wrong
C
Correct answer
Explanation
Statement 1 is correct - informal communication is indeed called 'grapevine' communication, referring to unofficial information networks. Statement 2 is incorrect because face-to-face interaction is NOT necessary for effective communication - written, telephone, or digital communication can be equally effective. Physical proximity is not required for understanding.
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verbal / oral
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written
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gestural
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all of the above
D
Correct answer
Explanation
Communication media encompasses all methods of transmitting messages: verbal/oral communication (speaking), written communication (text), and gestural communication (body language, signs). Different situations require different media, and all are valid forms of communication.
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To think
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To care
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To share
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To feel
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To translate
C
Correct answer
Explanation
Communication (from Latin commūnicāre, meaning to share ) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. It is the meaningful exchange of information between two or a group of living creatures.
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Body language
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Unconscious communication
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Haptics
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Sign language
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Pidgin
B
Correct answer
Explanation
Unconscious (or intuitive) communication is the subtle, unintentional, unconscious cues that provide information to another individual. It can be verbal (speech patterns, physical activity while speaking, or the tone of voice of an individual) or it can be nonverbal (facial expressions and body language). Some psychologists instead use the term honest signals because such cues are involuntary behaviors that often convey emotion whereas body language can be controlled.
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Attitudinal barriers
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Individual linguistic ability
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Physiological barriers
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Ambiguity of words/phrases
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Physical barriers
C
Correct answer
Explanation
These may result from individuals personal discomfort, caused—for example—by ill health, poor eyesight or hearing difficulties.
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Presentations
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Borum Boards
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Contact calls
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Small talk
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Suggestion Box
D
Correct answer
Explanation
Small talk is an informal type of discourse that does not cover any functional topics of conversation or any transactions that need to be addressed. Small talk is conversation for its own sake. The ability to conduct small talk is a social skill; hence, small talk is some type of social communication.
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talking to oneself
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person to person contact
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one person talking to a large audience
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number of persons interacting at the same time
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interpersonal communication
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intrapersonal communication
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mass communication
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none of the above
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support
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sympathy
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bonding
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action-plan
C
Correct answer
Explanation
Rapport means a harmonious relationship characterized by understanding, trust, and mutual communication. Bonding correctly captures this sense of building a positive connection and relationship with clients.
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pledges
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speeches
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bargaining
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disputes
C
Correct answer
Explanation
'Negotiations' refers to discussions aimed at reaching agreements through bargaining and compromise. In important meetings, parties negotiate to find mutually acceptable solutions. Option C correctly identifies this meaning of give-and-take discussions.
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Voting software
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Policy formation software
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Brainstorming software
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Decision networks
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Query support
C
Correct answer
Explanation
Brainstorming software may be used at any stages of the proceedings but is particularly valuable at early stages when members of the group need to think and converse freely on issues.
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Electronic Communication
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Interpersonal Networking
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Formal Interpersonal Procedures
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Formal Impersonal Approaches
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Initiation Stage
B
Correct answer
Explanation
It includes informal discussions with team members and those outside the project who may have experience or insight that can assist team members.
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Inner discourse
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Dialogical self
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Face-to-face interaction
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Intrapersonal communication
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Interpersonal communication
D
Correct answer
Explanation
Intrapersonal communication is a communicator's internal use of language or thought. It can be useful to envision intrapersonal communication occurring in the mind of the individual in a model which contains a sender, receiver and feedback loop.