General Awareness ยท Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice softskills communication

Which of the following is an example of listening for meaning ?

  1. Writing down everything the person says to read later.

  2. Jotting down major points of the discussion to read later.

  3. Paying full attention to nonverbal clues and the tone of the person's voice.

  4. Asking several clarifying questions, interrupting if necessary.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Listening for meaning requires focusing on how something is said, not just what is said. Nonverbal cues like tone, facial expressions, and body language convey emotional context and underlying messages. Options A and B focus on recording words rather than understanding meaning. Option D suggests interrupting, which actually disrupts meaningful listening.

Multiple choice softskills communication

Active listening is effective in all of the following situations except:

  1. To establish trust between people.

  2. When brainstorming ideas.

  3. As a way of trying to understanding the speaker's point of view.

  4. None of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Active listening is effective in building trust, brainstorming, and understanding others' perspectives. The question asks for an exception (where it's NOT effective), but since active listening is valuable in all three listed situations, there is no exception among the options.

Multiple choice softskills communication

Effective feedback should:

  1. Be descriptive rather than evaluative.

  2. Be evaluative rather than descriptive.

  3. Both 1 and 2

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

To solve this question, the user needs to understand the concept of effective feedback and how it should be provided.

Explanation for each option:

A. Be descriptive rather than evaluative.

This option is correct. Effective feedback should be descriptive rather than evaluative. Descriptive feedback focuses on providing specific information about what the person did well or what needs improvement. It is objective and helps the individual understand their strengths and areas for growth.

B. Be evaluative rather than descriptive.

This option is incorrect. Effective feedback should not be evaluative. Evaluative feedback focuses on making judgments or giving a grade or rating. It does not provide specific information on how to improve and can be demotivating.

C. Both 1 and 2

This option is incorrect. Only option A is correct. Evaluative feedback is not considered effective in providing actionable information for improvement.

D. None of the above

This option is incorrect. Option A is the correct answer.

The answer is: A. Be descriptive rather than evaluative.

Multiple choice softskills communication

Which of the following is an example of listening for meaning ?

  1. Writing down everything the person says to read later.

  2. Jotting down major points of the discussion to read later.

  3. Paying full attention to nonverbal clues and the tone of the person's voice.

  4. Asking several clarifying questions, interrupting if necessary.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Listening for meaning goes beyond just hearing words. It involves paying attention to nonverbal communication like tone, facial expressions, and body language, which often convey the real message. Writing things down or interrupting can actually detract from understanding meaning.

Multiple choice softskills business skills

What are all the characters of effective public speakers?

  1. Understands the needs of his audience.

  2. Attempts to meet those needs as effectively as possible.

  3. Is the expert and enthusiastic on his subject and has breadth of knowledge in other areas.

  4. All of the above.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Effective public speakers demonstrate all three qualities: understanding audience needs (A), striving to meet those needs (B), and having expertise with enthusiasm (C). Option D 'All of the above' is correct because successful public speaking combines audience awareness, responsive communication, and subject mastery. No single quality is sufficient alone.

Multiple choice softskills business skills

What are all the attitude to become an successful public speaker?

  1. Know your material well. Be the expert. Practice your presentation.

  2. Get the audience to participate Establish rapport by using names and eye contact.

  3. Always check the facilities and audiovisual equipment in advance.

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Successful public speaking requires mastering multiple practices: knowing your material and practicing (A), engaging the audience through participation and rapport (B), and preparing facilities and equipment in advance (C). Option D 'All of the above' is correct because effective speaking combines content mastery, audience connection, and logistical preparation.

Multiple choice softskills communication

Why should you keep a pad and pen near the phone for use during business calls?

  1. To jot down things your party says so you remember them

  2. To jot down ideas to suggest to your party

  3. To help script your call so you don't forget anything

  4. To jot down notes about other things you need to do
Reveal answer Fill a bubble to check yourself
A,B Correct answer
Explanation

During business calls, you should note what the other party says (to remember) and jot down ideas you want to suggest (so you don't forget them). Scripting your entire call makes it sound robotic, and noting unrelated things is distracting from the call.

Multiple choice softskills communication

What does not need to be a consideration before you make a phone call?

  1. Who you are calling

  2. The best time to call

  3. A brief joke to break the ice

  4. The purpose of your call
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Before making a call, you should consider: who you're calling (relationship/context), the best time to call (scheduling/availability), and the purpose (agenda/preparation). A joke to 'break the ice' is unprofessional and unnecessary - business calls should be focused and respectful of the recipient's time.

Multiple choice softskills business skills

To make your presentation truly effective, you must also make your objective realistic. Ask yourself these questions:

  1. Can you accomplish your objective in both the available preparation time and presentation time?

  2. Does your audience have the necessary knowledge and background to achieve your desired results?

  3. Should I prepare for the known presentation?

  4. Are resources available for you to accomplish your ideas? Do key individuals stand in the way of your goals?
Reveal answer Fill a bubble to check yourself
A,B,D Correct answer
Explanation

Effective objectives must be realistic. This involves assessing time constraints (preparation and presentation), audience baseline knowledge, and the availability of necessary resources or potential obstacles.

Multiple choice softskills business skills

In addition to changing your pace frequently, there are four techniques you can use to help your listeners remember more of your message. These are:

  1. Repetition / Icebreakers / Breaks / Involvement

  2. Summarizing / Breaks / Activities / Tone

  3. Repetition / Association or connection / Intensity / Involvement

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

To enhance message retention: REPETITION reinforces key points; ASSOCIATION/CONNECTION links new info to existing knowledge; INTENSITY (emphasis/drama) makes moments memorable; INVOLVEMENT (activities/participation) creates active learning. Icebreakers are for opening, not retention. Summarizing helps but isn't listed here.

Multiple choice softskills business skills

These memory supports keep attention at a high level and helps people remember your message. Other techniques you can use to sharpen your presentation include:

  1. Examples / Statistics / Comparisons / Testimony

  2. Breaks / Icebreakers / Activities / Anecdotes

  3. Activities / System support / Statistics / Breaks

  4. All of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Examples, statistics, comparisons, and testimony are known as 'verbal supports' or 'evidence' that help validate a message and make it more memorable for the audience.

Multiple choice softskills people management

To make the shy people (who avoid eye contact, blush easily, speak rarely, and never volunteer) speak in meetings, point out them and ask simple questions. This will give confidence to them

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Publicly calling out shy individuals can actually increase their anxiety and make them retreat further. Shy people often feel more self-conscious when put on the spot in group settings. More effective approaches include creating a safe environment, using smaller group discussions, or speaking privately to understand their communication preferences.

Multiple choice softskills people management

When people are rude without knowing they are being rude

  1. Create a dispute

  2. Discuss with them and make them understand their rudeness

  3. Walk away politely and come back later. This will defuse the tension

  4. None of these
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

When someone is unintentionally rude, immediate confrontation may escalate the situation or cause defensiveness. Walking away politely allows time for emotions to cool and gives the other person space to possibly reflect on their behavior. Returning later when tensions are lower makes constructive conversation more likely.