Multiple choice softskills communication

What does not need to be a consideration before you make a phone call?

  1. Who you are calling

  2. The best time to call

  3. A brief joke to break the ice

  4. The purpose of your call
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Before making a call, you should consider: who you're calling (relationship/context), the best time to call (scheduling/availability), and the purpose (agenda/preparation). A joke to 'break the ice' is unprofessional and unnecessary - business calls should be focused and respectful of the recipient's time.

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