To answer this question, you need to consider the reasons for keeping a pad and pen near the phone during business calls. Let's go through each option to understand why it is correct or incorrect:
Option A) To jot down things your party says so you remember them - This option is correct because during business calls, it is important to actively listen to the other person and take notes on important points, instructions, or information they provide. Writing down what they say helps you remember the details and refer back to them later if needed.
Option B) To jot down ideas to suggest to your party - This option is correct because during a business call, you may come up with ideas or suggestions that you want to share with the other person. Having a pad and pen allows you to quickly jot down these ideas so that you can remember them and discuss them later in the conversation.
Option C) To help script your call so you don't forget anything - This option is incorrect because scripting a call is not necessary for every business call. While it may be helpful to have an outline or key points to guide your conversation, scripting a call can make it sound less natural and may restrict the flow of the conversation.
Option D) To jot down notes about other things you need to do - This option is incorrect because the purpose of keeping a pad and pen near the phone during business calls is primarily for taking notes related to the call itself, such as important information or ideas. Making notes about other tasks or to-do items can be done separately and may distract you from actively participating in the call.
The correct answer is A,B. These options correctly describe the reasons for keeping a pad and pen near the phone during business calls: to jot down important points from the other party and to jot down ideas to suggest to them.