Multiple choice softskills communication

What is not an active listening word that will let your party know you are listening while on a business phone call?

  1. "What?"

  2. "Yes"

  3. "I see"

  4. "Great"
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

"What?" is often perceived as confrontational or dismissive in a business context. Active listening involves using verbal cues like "Yes," "I see," or "Great" to signal engagement and understanding without interrupting the speaker's flow.

Keep practicing — related questions