General Awareness · Reasoning

Interpersonal and Communication Skills

2,187 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice

Which of the following is a part of the communication process, when a sender selects a combination of appropriate words, pictures, symbols and music to represent a message to be transmitted?

  1. Encoding

  2. Decoding

  3. Transfer

  4. Feedback
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Encoding is correct because it's the sender's process of converting thoughts into communicable format using words, symbols, pictures, or music before transmission. Decoding is the receiver's interpretation, feedback is the response, and transfer is the movement.

Multiple choice

Which of the following is the interpersonal communication about products or services, where a receiver regards the communicator as impartial and not attempting to sell products or services?

  1. Word of Mouth (WOM)

  2. Personal Selling (PS)

  3. Direct Marketing (DM)

  4. Customer Service (CS)
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Word of Mouth (WOM) is correct because it's informal, peer-to-peer communication where the source is perceived as unbiased rather than trying to sell. Personal selling, direct marketing, and customer service all involve organizational representatives with selling objectives.

Multiple choice

Which of the following types of communication includes audience and feedback as the main components?

  1. Interpersonal communication

  2. Intrapersonal communication

  3. Intragroup communication

  4. Mass communication

  5. None of these
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Mass communication is when a firm or a person communicates with a very large group of people or society without meeting them in a conference hall or a meeting room. So, it is the correct answer as it includes both audience and feedback.