Interpersonal and Communication Skills

Feedback is correct because it represents the reactions and responses provided by receivers after receiving a message, completing the communication loop. Encoding and decoding are preparation and interpretation steps, while transfer is movement.

Word of Mouth (WOM) is correct because it's informal, peer-to-peer communication where the source is perceived as unbiased rather than trying to sell. Personal selling, direct marketing, and customer service all involve organizational representatives with selling objectives.

Interpersonal communication is an exchange of information between two or more people.

Yes, it is the correct answer as both the options are correct. 

According to W. H. Norman and Summer, 'Communication is an exchange of facts, ideas, opinions or emotions by two or more persons'.

Mass communication is when a firm or a person communicates with a very large group of people or society without meeting them in a conference hall or a meeting room. So, it is the correct answer as it includes both audience and feedback.

As all of the above options form the part of informal communication, so it is the correct answer.

Grapevine communication takes place outside the formally prescribed and planned network of channel. It is not included in formal communication.

This is not included in the 7 Cs of communication. So, it is the right answer.

In oral communication, misunderstanding and misinterpretation of the message occur because of distorted meanings by the receiver. So, it is the right answer.

There is no such barrier to communication. So, it is the correct answer.

All of the above options are correct. So, it is the correct answer.

In cluster form of communication, information is paased by 1 person to many persons in an informal manner. 

This is the correct option.

This model believes that there is a continuous process of feedback in the communication process. So, it is the right answer.