General Awareness ยท Reasoning

Interpersonal and Communication Skills

2,145 Questions

Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.

Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking

Interpersonal and Communication Skills Questions

Multiple choice

What are the 4 types of communication skills?

  1. written, verbal, non-verbal and listening

  2. written, verbal, non-verbal and hearing

  3. written, speaking, non-verbal and listening

  4. written, verbal, non-verbal and body language
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The four primary types of communication skills are written, verbal (spoken), non-verbal (body language, gestures), and listening. Hearing is a passive physiological process, whereas listening is an active communication skill.

Multiple choice

What is a mixed message?

  1. your words don't match your actions

  2. your words don't make your eye contact

  3. your words match your actions

  4. your words don't match your posture
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A mixed message occurs when there is a contradiction between verbal communication (what is said) and non-verbal communication or actions (what is done). This inconsistency confuses the receiver.

Multiple choice

What is a Face-to-Face Communication Technique?

  1. Speaking very loud so person can understand

  2. Use "You" sentences to express concern

  3. Short, quick statements

  4. Clear and concise messages
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Delivering clear and concise messages is a fundamental technique in face-to-face communication to ensure the receiver understands the message without unnecessary confusion or information overload.

Multiple choice

What are 4 blocks of Effective Communication?

  1. people, message, context and Listening

  2. posturing, gestures and facial expressions

  3. postures, angry and facial expressions

  4. people, situation, message and hearing
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The four fundamental building blocks or components of the communication process are the people (sender/receiver), the message, the context (or environment), and listening (or feedback/channel depending on the model, here represented as Listening).

Multiple choice

What are the two types of communication skills?

  1. talking and physical

  2. verbal and non verbal

  3. non verbal and mental

  4. physical and mental
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Communication is broadly categorized into two main types: verbal communication (using spoken or written words) and non-verbal communication (using body language, gestures, and facial expressions).

Multiple choice

What does communication mean?

  1. the exchange of information through non-verbal ways

  2. the act and exchange of many people talking at the same time

  3. the act of talking between two people

  4. Communication is the art and process of creating and sharing ideas
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Communication is most comprehensively defined as the process of creating, transmitting, and sharing ideas, information, views, facts, or feelings between people. Option D captures this broad and creative nature of communication.

Multiple choice

Standard of appropriate behavior when using technology to communicate

  1. digital literacy

  2. digital citizenship

  3. digital communication

  4. slander
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Digital citizenship is defined as the continuously developing norms of appropriate, responsible, and empowered technology use. Digital literacy is the ability to find and evaluate information, while digital communication is the exchange of information itself.

Multiple choice

When a boss speaks to their staff members it is considered:

  1. Upward communication

  2. Lateral communication

  3. Downward communication

  4. Non verbal communication
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Communication flowing from a superior to a subordinate within an organizational hierarchy is defined as downward communication.

Multiple choice

Verbal communication can't be in the form of a:

  1. letter

  2. interview

  3. text message

  4. body language
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Verbal communication involves the use of words, either spoken or written. Body language is a form of non-verbal communication, as it relies on gestures, posture, and facial expressions rather than words.

Multiple choice

The three step communication process contains:

  1. Sender, repeater, feedback

  2. sender, receiver, output

  3. Sender, receiver, feedback

  4. send, message, text
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The basic communication process consists of a sender who encodes a message, a receiver who decodes it, and feedback to confirm understanding. Other options include incorrect terminology like repeater or output.