General Awareness · Reasoning
Interpersonal and Communication Skills
2,187 Questions
Interpersonal and communication skills focus on effective messaging, negotiation, conflict resolution, and professional relationship building. The questions cover verbal and non-verbal communication, networking, and diplomatic correspondence. This topic is commonly evaluated in banking, SSC, and teaching aptitude examinations.
Negotiation strategiesConflict resolutionTeam collaborationDiplomatic communicationProfessional networking
Interpersonal and Communication Skills Questions
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misfortunes
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misconception
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misguided behavior
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misunderstandings
D
Correct answer
Explanation
Communication failures typically occur when the intended message is not interpreted correctly by the receiver, which is defined as a misunderstanding. Misunderstandings are the primary barrier to effective communication compared to misfortunes or misguided behavior.
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Make sure your words match your facial expressions
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Interrupt when you have to a question
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Make clear, simple statements quickly
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Keep repeating yourself without listening
A
Correct answer
Explanation
Effective verbal communication relies heavily on congruent non-verbal cues, such as facial expressions, to reinforce the spoken message. If your words and facial expressions do not align, it creates confusion and weakens the communication.
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written, verbal, non-verbal and listening
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written, verbal, non-verbal and hearing
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written, speaking, non-verbal and listening
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written, verbal, non-verbal and body language
A
Correct answer
Explanation
The four primary types of communication skills are written, verbal (spoken), non-verbal (body language, gestures), and listening. Hearing is a passive physiological process, whereas listening is an active communication skill.
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your words don't match your actions
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your words don't make your eye contact
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your words match your actions
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your words don't match your posture
A
Correct answer
Explanation
A mixed message occurs when there is a contradiction between verbal communication (what is said) and non-verbal communication or actions (what is done). This inconsistency confuses the receiver.
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Ask questions
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hear them and keep interrupting
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Be aware of speaker's attitude
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Write down everything they say
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Speaking very loud so person can understand
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Use "You" sentences to express concern
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Short, quick statements
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Clear and concise messages
D
Correct answer
Explanation
Delivering clear and concise messages is a fundamental technique in face-to-face communication to ensure the receiver understands the message without unnecessary confusion or information overload.
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people, message, context and Listening
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posturing, gestures and facial expressions
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postures, angry and facial expressions
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people, situation, message and hearing
A
Correct answer
Explanation
The four fundamental building blocks or components of the communication process are the people (sender/receiver), the message, the context (or environment), and listening (or feedback/channel depending on the model, here represented as Listening).
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talking and physical
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verbal and non verbal
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non verbal and mental
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physical and mental
B
Correct answer
Explanation
Communication is broadly categorized into two main types: verbal communication (using spoken or written words) and non-verbal communication (using body language, gestures, and facial expressions).
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the exchange of information through non-verbal ways
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the act and exchange of many people talking at the same time
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the act of talking between two people
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Communication is the art and process of creating and sharing ideas
D
Correct answer
Explanation
Communication is most comprehensively defined as the process of creating, transmitting, and sharing ideas, information, views, facts, or feelings between people. Option D captures this broad and creative nature of communication.
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talk at the same time
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match
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be friendly with
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give helpful things
B
Correct answer
Explanation
To correspond means to be analogous or to match up with something else in character, form, or function. While it can also refer to communicating via letters, matching is the most accurate definition among the choices provided.
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rude / hold eye contact
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polite / bow
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rude / shake hands
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polite / whistle
A
Correct answer
Explanation
In many South American cultures, maintaining eye contact during a conversation is a sign of respect, sincerity, and attentiveness. Failing to make eye contact can be interpreted as rude, untrustworthy, or disinterested.
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It’s easier to talk about than actually do.
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Better to tell the truth, than to lie.
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Women talk more than men.
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Trying to be happy is a good way to stop worrying.
A
Correct answer
Explanation
This common phrase is used to describe a task that sounds simple when discussed but is actually difficult to accomplish in reality. Option A is a direct explanation of this meaning. The other options are unrelated proverbs or generalizations.
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digital literacy
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digital citizenship
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digital communication
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slander
B
Correct answer
Explanation
Digital citizenship is defined as the continuously developing norms of appropriate, responsible, and empowered technology use. Digital literacy is the ability to find and evaluate information, while digital communication is the exchange of information itself.
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Formal/verbal communication
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Informal/verbal communication
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Informal/non-verbal communication
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Formal/non-verbal communication
B
Correct answer
Explanation
A coffee break conversation is informal because it is not part of the official business structure, and it is verbal because it involves spoken language.
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Upward communication
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Lateral communication
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Downward communication
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Non verbal communication
C
Correct answer
Explanation
Communication flowing from a superior to a subordinate within an organizational hierarchy is defined as downward communication.