Multiple choice

Under quality of service, which of the following represents the knowledge of service providers and their ability to convey trust?

  1. Reliability

  2. Responsiveness

  3. Assurance

  4. Empathy

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Assurance refers to the knowledge, competence and courtesy of service providers and their ability to convey trust and confidence. It is given by the customer's evaluation of how well the service employee has understood needs and is capable of meeting them.